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Casework Supervisor (Social Worker 3)



Competition # : 35510 

Department: Community Services

Location: AMHERST

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 5/27/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) is a large and diverse department that provides a broad portfolio of programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure.  This is achieved through working collaboratively internally across all divisions of the department, and externally with a significant network of service providers, other departments, and levels of government, to achieve the desired and shared outcomes for the citizens who seek services and the department as a whole. 


The Department is responsible for a broad range of social services including those under Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).


For more information on our department please visit


About Our Opportunity

Under the direction of the Regional Manager, the Casework Supervisor provides supervision to their team of Social Workers who are providing a broad range of departmental programs and services.


Primary Accountabilities


As the Casework Supervisor (Social Worker 3), you will provide supervision in social work techniques, as well as policies and procedures on a daily basis. You will also manage the delivery of Children, Youth and Family services and supervise Social Workers and clerical support staff.


You will distribute and assign cases and are responsible for the ongoing case audits and caseload reviews. You must actively deal with difficult and complex cases using social work techniques and ensure a high level of professional service to the public.


You are responsible for communication and follow-up of information between management and staff, inspiring and motivating staff engagement, planning and implementation of new services, ongoing improvement of current services and the development of strong relationships within the team and across the region.


You will also work collaboratively with the program specialist(s), regional supervisors and relevant community agencies and non-profit groups.


Qualifications and Experience


You have successfully completed a Bachelor of Social Worker and have at least five (5) years of related experience. A Master of Social Work along with three (3) years of related experience will also be considered. You must be registered (or be eligible for registration) with the Nova Scotia College of Social Workers.


You possess a good theoretical and practical knowledge of social worker practices, departmental process, family functioning, child development, services to persons with disabilities, and effective strategies with individuals and families.


You have effective interpersonal and communication skills, sound judgment, strong organizational skills, and the ability to provide effective leadership in complex and difficult situations are prerequisites.


Supervisory experience would be an asset.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 


Working Conditions


The majority of the work involves meeting with staff in the workplace. There is occasional travel involved in this position when attending regional/ provincial meetings, training, and working groups. While present in the office, time is spent sitting in a comfortable position with frequent opportunity to move about.


You may often be required to work beyond regular business hours, and often on short notice.   Personal resiliency is essential to meet the physical and emotional demands of this position. This position is subject to a high degree of stress; you must be able to work under pressure and in crisis situations.


Additional Information


You may be eligible for reimbursement of your registration fees to the NS College of Social Workers.


You must have a valid driver’s licence and have the ability to travel when responding to various work site locations. Travel expenses will be covered in accordance with the collective agreement, policies and procedures.


In accordance with the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings full vaccination is a condition of employment for this opportunity.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths. 
  • Department Specific Flexible working schedules.



Pay Grade:  PR 17  

Salary Range:  $2,913.59 - $3,421.98 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to