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Application Analyst (Computer Services Officer 3)



Competition # : 35402 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 5/20/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are


The Nova Scotia Digital Service (NSDS), a branch of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason - because we are helping government work the way that people expect things to work these days.


Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.


At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!


The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

About Our Opportunity


We are looking for someone who enjoys solving business problems by providing innovative solutions.  As a member of the Service Design and Delivery (SDD) Housing Solutions Team, and reporting to the Manager, Housing Solutions, you will provide professional analytical services to departmental program/business units to find practical solutions to address fundamental business problems. This requires taking a leadership role in defining solutions, testing and deploying changes and maintaining business applications in various business domains for client departments and agencies.  You play a senior role in ensuring that new and existing business solutions (in-house developed or 3rd party commercial) meet the needs of the clients and are developed and maintained under the government Information Technology (IT) standards, methodologies, and best practices.

Primary Accountabilities


As the Application Analyst, you will:


  • Provide technical support to business systems users for COTS and custom solutions through consulting, troubleshooting, problem identification, options analysis, and training and education.
  • Record issues raised and work with business clients, other Internal Services colleagues, external consultants to ensure issues are addressed and resolved.
  • Prepare and document business and functional requirements, business process definitions, and system specifications including assessment of the current situation, problem definition, development of solution recommendations, opportunity evaluation.
  • Work closely with clients to understand their business needs and act as a liaison for clients in the resolution of business application related problems.
  • Direct system development efforts by providing guidance to other technical staff and outside vendors and organizing and maintaining team support documentation.
  • Plan and coordinate software release deployment activities.


Qualifications and Experience


To be considered for this position, you must have a Bachelor's Degree in Business, Information Technology, or Computer Science and 3 years related experience or graduation from a recognized Information Technology Program and 3.5 years of related experience; or an equivalent combination of training and experience may be acceptable.  Related experience must include business analysis and production support experience.


In addition, as the successful candidate, you have the following skills, training, and work experience:


  • Experience working as part of a team in an application support organization;
  • A high degree of analytical and logical problem-solving capabilities;
  • Experience producing business requirements, functional specification documents, and options analysis materials;
  • Experience in testing custom-built and commercial applications;
  • Strong organizational skills that facilitate managing multiple tasks simultaneously under tight deadlines;
  • Proficiency in SQL (Microsoft/Oracle etc.) and its extensions (TSQL/PL/SQL etc.) script writing.
  • Excellent interpersonal and English communication skills (written and verbal);
  • Able to work well independently and as part of a cross-functional team;
  • A meticulous eye for detail and take pride in your work;
  • Ability to quickly adapt and learn new technologies;
  • Able to work remotely using tools like Microsoft 365, Teams, Skype, Zoom, etc.
  • Please provide details in a cover letter how you clearly meet the requirements outlined above.  We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Additional Information

In this role, you may be required to perform after hours support occasionally.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.


Pay Grade:  PR 14  

Salary Range:  $2,488.52 - $3,030.25 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to