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Client Service Officer (Clerk 3)

Date: Dec 4, 2018

Location: HALIFAX, NS, CA, B3J 1Y6

Company: The Government of Nova Scotia



Apply By: 12/18/2018  


Labour and Advanced Education 


Client Service Officer (Clerk 3), Permanent, HALIFAX 


Competition # 17590  



About Us


At the Student Assistance Office, we provide an opportunity for all academically qualified Nova Scotians to have equity of access to quality post-secondary education and training. The program provides needs-based assistance to students who would be unable to attend post-secondary study because their family resources were not sufficient to cover their educational costs. We also administer, on behalf of the federal government, the Canada Student Loans and Grants programs. We also offer a suite of debt management tools to help students who have trouble repaying their loans after leaving school.


About Our Opportunity


If you are an exceptional communicator who enjoys working in a fast-paced environment, we have an exciting opportunity for you to explore as a Client Service Officer.


As the Client Service Officer, you will provide outstanding customer service in a fast paced and engaged student service environment. You will provide students, and parents, with sufficient, accurate, consistent and reliable information. You will ensure timely, effective, courteous and professional service is provided to clients. You will also demonstrate the principles of social inclusion, cultural awareness and sensitivities via telephone, email inquiries and through social networking with strict adherence to confidentiality guidelines.


As a Client Service Officer, you will report to the Team Lead.

About You


This may be the right opportunity for you if you have high school with 4 years of related experience; or an equivalent combination of training and experience. 


You have extensive knowledge of student assistance programs and services. You possess exceptional communication (written and verbal) and interpersonal skills with previous experience in a client service environment communicating via email, phone and in person. You have excellent time management skills, able to manage multiple priorities with confidence. You react and adjust positively to change and are comfortable working with confidential information.  You have previous experience working in a computerized environment. You also have a creative approach to your work and possess sound decision-making ability.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Pay Grade:  CL 18  


Salary Range:  $1,510.00 - $1,689.00 Bi-Weekly


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU).


If applying from outside a government office, employees must apply correctly via this link:



Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.  


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.


Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify on your electronic application.


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.


We thank all applicants for their interest, however, only those selected for an interview will be contacted.  For questions or concerns, please contact


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