Manager, Mission IT & Core Internal Services (3 Openings)


Job Info


Competition: 39177

Salary: $92,610.70- $115,763.18 Annually (EC 12)

Type: Full-Time Permanent (35 hours a week)

Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension


Location: Halifax Regional Municipality

Department: SNSIS – Nova Scotia Digital Service

Classification: Excluded Classification/Non-Union

Apply By:  June 4, 2023


Positions Available


This competition will initially be used to hire for 3 permanent positions serving the Halifax Regional Municipality area. 


We may leverage this competition to hire additional positions over the next several months should other vacancies arise.

About the Nova Scotia Digital Service


The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS), is a government team that puts people first. We're dedicated to driving digital transformation by helping government work in line with modern expectations.


Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working. At NSDS, you'll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly-skilled professionals.


At NSDS, we don't just accept differences - we celebrate a culture of diversity, inclusion, and belonging!


We recognize that the people who use government programs and services come from all walks of life, and it's essential that NSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We're committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.


Who We’re Looking For


You are a servant leader with strategic leadership experience and a proven track record of delivery. Passionate about people's experiences, you aim to improve their lives. You're curious and humble, which helps you learn and grow. You excel in collaborating across roles and organizations and can create a path forward from uncertainty. You're comfortable inspiring others with your communication skills, whether addressing senior leaders or technical teams.


You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence, and actively promote and encourage the importance of people, teams, diversity, and culture.


Benefits & Perks


At the NSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:


Work-Life Balance: Enjoy excellent work-life balance with a 35-hour work week.

Flexible Work Arrangements: We offer flexible work options to accommodate your needs.

Comprehensive Insurance: Gain access to health, dental, and life insurance coverage.

Pension Plan: Secure your future with our defined benefits pension plan.

Disability Support: Receive short- and long-term disability assistance when needed.

Generous Time Off: Take advantage of all national/civic holidays, 18 sick days, and family leave provisions.

Employee and Family Support: Utilize our Employee and Family Assistance Programs for additional support.

Mentorship Opportunities: Grow professionally through our mentorship programs.

Career Development: Access a variety of training and development opportunities to further your career.

Diverse Career Paths: Explore numerous career paths and opportunities across the government.



The Manager MIT Role


Join us on a mission to transform how we deliver digital services to citizens in Government and Healthcare! As a Manager within our Mission IT & Core Internal Services team, you'll lead a team of front-line technical professionals who are committed to delivering modern digital experiences to end-users.


Your passion for excellence in client service will be your driving force as you motivate your team to excel in a dynamic, fast-paced environment. You'll leverage your leadership skills to inspire innovation and ensure that continual service improvement is at the forefront of all projects. If you're up for the challenge of transforming the way we serve our citizens, we want you to explore this exciting opportunity!


What You Will Be Doing:

As the Manager, Mission IT & Core Internal Services, you will be responsible for:

  • Managing a team of front-line client-focused employees in the delivery of high-quality digital services.
  • Ensuring the team meets service level objectives.
  • Ensuring your team follows all operational processes, including digital tier 1 support processes, incident, change, and problem management processes.
  • Promoting a culture of trust, teamwork, and psychological safety.
  • Collaborating with various stakeholders across Government and Healthcare to build relationships and innovate.
  • Maintaining a strong focus on delivery priorities, being accountable for delivery, and swiftly responding to changing user needs.
  • Working with multidisciplinary teams to promote internet-era ways of working and providing strategic direction for digital transformation.
  • Keeping people informed and engaged by working in the open and sharing user stories.
  • Setting measurable goals and reporting metrics for your team to demonstrate progress against stated benefits.
  • Leading or contributing to digital transformation activities, such as standardization and rationalization initiatives, functional improvements, or business process improvements.
  • Communicating with clients about service requirements, service fit, service quality, service issue resolution, and service access processes.


Qualifications and Skills


To be successful in this position, you have a Bachelor's degree in Information Technology or a related field with several years of progressive experience in IT management and leadership.


You possess the ability to:

  • Lead, coach and mentor a team of direct reports to deliver excellent digital support services to end users.
  • Develop and implement strategic plans, scope and budgets required to deliver service excellence with new and existing digital products to meet user needs.
  • Analyze complex problems and determine innovative solutions to produce desired outcomes.
  • Build strong business relationships and collaborate with internal and external stakeholders.
  • Lead and influence at senior levels, engaging with senior executive teams and deputies.
  • Implement processes, approaches, and methods for continual service improvement.
  • Inspire and motivate a front line technical support team in a complex operational environment.


Your experience should include:

  • Decision making responsibilities for development and ongoing management of high-quality digital support services.
  • Leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
  • Building empowered teams by delegating authority and providing coaching and support
  • Establishing KPIs, monitoring results and trends, and using them to drive continual service improvement.
  • Systematic development and management of people including coaching, motivation, performance management, development planning, and recognition.

We recognize that everyone brings unique skills and experiences to the table and not everyone "checks all the boxes". We encourage you to apply and tell us why you're the right fit for the job.



Pay Grade:  EC 12 

Salary Range:  $3,561.95 - $4,452.43 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to