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Senior Business Analyst (Program Admin Officer 4)



Competition # : 38165 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 3/31/2023​ (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are


The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.


Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.


At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!


The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are


You are passionate about people’s experiences and want to make people’s lives better.  You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.


You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity and culture.

About Our Opportunity


As a member of the Nova Scotia SAP Service Management Team, the Senior Business Analyst partners with; government departments, agencies, boards and commissions, the health and education sectors as well as municipalities, universities and crown corporations in the effective delivery of SAP/ERP services to meet short-term and long-term business needs. This role, champions all lines of business and their cross-integration, including but not limited to; Finance, Materials Management, Human Resources, Payroll, CRM, Recruitment, Industrial Utilities and Employee Health and Safety. The role has a heavy focus on facilitating ticket management through client and vendor meetings and interactions.


You elicit business and system requirements, using; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business use cases and scenarios, process and data analysis, task and workflow analysis. From this information, you will critically evaluate information gathered from all sources, map complex processes and reconcile conflicts to decompose high-level information into details.


The Senior Business Analyst engages with external managed service and professional services providers  to ensure effective delivery of SAP/ERP services including; problem tracking, enhancements/upgrades projects, reporting, software issue resolution, development of operational support models for new functionality and works on continuous improvement initiatives to streamline SAP/ERP support processes and create efficiencies.  The Senior Business Analyst conducts research and analysis on solutions cross-jurisdictionally as well as inter-governmentally to ensure the best value generating options are presented to stakeholders.

What You Bring to the Table


To be successful in this role you have a Bachelor’s degree in Business, Computer Science or Public Administration with a minimum of 6 years related experience or an equivalent combination of training and experience.


The ideal candidate must have the following skills and working experience:


  • strong analytical skills demonstrated through past work experience;
  • experience producing business requirements and other relevant material (i.e. process and data mapping, business cases and options analysis);
  • demonstrated facilitation skills;
  • experience working with both business and technical audiences;
  • strong verbal and written communication skills; 
  • experience working with a diverse group of stakeholders including, executives, managers, business subject matter experts and service providers; 
  • strong organizational skills that facilitate managing multiple initiatives simultaneously; 
  • experience utilizing tools and methodologies required to successfully engage disparate business processes and lead to a common process. 


SAP Module Certification, experience working in a SAP/ERP support organization , Experience in Microsoft Power Automate ,Information Technology Infrastructure Library (ITIL) V3 Certification, Project Management Certification, or a Business Analysis Certificate would be considered assets.



Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 17  

Salary Range:  $3,091.70 - $3,631.17 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to