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Technical Specialist (Northern Zone Print Lead)

Date: Nov 16, 2020

Location: Multiple Locations, NS, CA, B2N 5A1

Company: The Government of Nova Scotia



Competition # : 27861 

Department: Service Nova Scotia and Internal Services

Location: Multiple Locations

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 11/30/2020

About Us

Department of Service Nova Scotia and Internal Services supports the public sector as it delivers programs and services that Nova Scotians rely on.   We deliver services to the government and beyond by processing a million financial transactions each year, auditing operations, optimizing information and technology, managing major purchases for the public sector and helping public bodies administer the Freedom of Information and Protection of Privacy (FOIPOP) Act and the Records Act.


The Information, Communications and Technology Services branch (ICT Services) of the Department of Service Nova Scotia and Internal Services is a leader in client-focused service delivery.  This branch is responsible for supporting and delivering technology services to all Government of Nova Scotia departments, agencies, boards and commissions as well as supporting the Nova Scotia Health Authority (NSHA) and IWK.

About Our Opportunity

As the Print Services Specialist, you’ll report directly to the Manager of Client Services. You’ll ensure the effective provisioning, installation, configuration, operation, maintenance, and testing of the print services vendor hardware and software.

Responsibilities of the Print Services Specialist also include:


Project & Operational Services - Lead Print Projects during initial implementation period and into steady state. Ensures replacement and upgrades of print devices as new print services contracts are rolled out.
Vendor Support: Ensure that vendor hardware and software issues are addressed in a timely manner. Print Services Specialist, in conjunction with the Manager of Client Services, is the prime contact with vendor support.
Leads Technical Initiatives: Manages and leads other small printer-related projects and initiatives to ensure they are coordinated and planned with minimal client impacts. Acts as the core Technical IT contact for numerous Clinical projects in terms of printing.
Tier 3 Support: A technical advisor to desktop technicians.  Assists with the triaging and diagnosing of complex technical issues related to printing, and print accounting software and processes.
Access and Print Accounting: Responsible for managing access control for client printing and supporting NSHA billing process. Oversees upgrades to the print accounting software and backend services.
Validation testing: Work with Print Services Architect to support implementation and testing of new device models or applications.
Escalation Contact: Senior point of contact for print service escalations.


Other Responsibilities include:


  • Collaborate with and support the operations team with various tasks & project work.
  • Work with end users, vendors, and other support organizations to provide solutions meeting business needs. 
  • Monitor service availability and provide root cause analysis for reoccurring outages.
  • Adhere to change management process.
  • Strong communication between the IT Operations team, business teams and other IT entities.
  • Support continuous improvement of service delivery.
  • Create process documentation.
  • Ensure clients are updated on progress/status of problem resolution and/or service request fulfillment
  • Demonstrate enthusiasm and support the implementation and administration of ITIL processes as well as other standardization initiatives to ensure the standardization objectives are achieved.
Qualifications and Experience

To be successful in this role, you will have a bachelor’s degree in Computer Science plus 3 years of related experience or graduation from a recognized Information Technology or Information Management program and 3 years and 6 months of related experience. An equivalent combination of experience and education will be considered. 


Related experience is described as the following:


  • Working hands on in a technology infrastructure role.
  • Installing, configuring, testing and troubleshooting printers and MFPs
    • Generating print files
    • Configuring and supporting print servers and queues
    • Executing test plans 
  • Experience with scripting languages (PCL 5/6, PS)

The ideal candidate will also have the following skills, training and work experience:


  • Strong understanding of various Print Protocols (TCP/IP, LPR, LPD etc.) and Windows Group Policy administration;
  • Familiarity with LDAP, SMTP and SNTP network protocols;
  • Knowledge of Health care client operations as it relates to print services; 
  • Knowledge of Microsoft Tools Suite (Active Directory Services, DNS, DHCP, SCCM, Intune);
  • Understanding of networking routing and switching;
  • Excellent analytical, problem solving, and time management skills;
  • Well organized with great attention to detail;
  • Ability to work within a larger team in a fast-paced environment;
  • Has strong verbal and written communication skills. Ability to adapt communication style based on the audience; 
  • Provide on-call support as required to ensure appropriate application availability in accordance with predefined on call schedules and processes;
  • Good understanding of ITIL framework;
  • May perform other related duties as assigned.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Additional Information


This position may be located in Truro, Amherst, New Glasgow, or Antigonish, depending on where the successful candidate resides. 


Pay Grade:  PR 14 - PR 14  

Salary Range:  $2,476.14 - $3,015.17 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to

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