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Operations Analyst (Program Admin Officer 1-2)



Competition # : 30582 

Department: Justice


Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 5/17/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Maintenance Enforcement and Victim Services Division of the Department of Justice is responsible for providing support to victims of crime, including their families and children, including assistance with benefits owed to them through a maintenance support order and ensuring that there is improved access to these critical programs for vulnerable groups who need them. 


The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program and can take steps to enforce maintenance orders when payments are not made. The MEP operates under the laws set out in the Maintenance Enforcement Act.  Benefits of enrolling in the MEP include: we keep an accurate record of all payments made and received; we protect your personal information; we act as a buffer between payors and recipients; we work with the MEPs in other provinces if the payor or recipient live outside Nova Scotia; and we can take enforcement action if payments are not made. No one other than MEP can enforce an order to pay maintenance.


About Our Opportunity


As the Operations Analyst, you develop and implement changes to the Maintenance Enforcement Program's (MEP) case management, MEP Online, and Interactive Voice Response (IVR) systems to enhance our ability to administer the program efficiently and effectively. You also provide leadership to program staff and the management team by identifying operational system deficiencies and opportunities for process improvements and developing a recommended action plan. You contribute to the development of program standards by designing reports for tracking the program's key indicators and by analyzing these reports to inform program decision making. This position reports to the Organizational Development Manager.


Primary Accountabilities


-Takes a leadership role with program staff and with the department's IT branch on matters relating to changes and improvements to the program's case management, MEP Online, and the IVR systems.


-Conducts technical, operational analysis of various options for system changes to meet identified needs of users and clients, to correct system errors, or to respond to recommendations of external stakeholders such as the Ombudsman's office or the office of the Auditor General.


-Upon analysis of various options, makes recommendations to the Organizational Development Manager, and the Manager of Policy and Compliance for preferred options for system enhancements and oversees the implementation of these recommendations.


-Acts as the primary contact for program staff on system maintenance and malfunction issues.


-Designs system reports to track and analyze statistics and trends.


Qualifications and Experience


To be considered for this opportunity, you have a bachelor’s degree in a related field and at least one year of experience. An equivalent combination of training and experience may be considered.


You have an in-depth knowledge of the program's policy at all levels e.g. enrolment, enforcement, interjurisdictional enforcement. You also have technical expertise and understanding of system capabilities to analyze complex potential system changes that will improve the Maintenance Enforcement Program. You will assist in identifying technology solutions that meet business requirements. This position requires an in-depth knowledge of the MEP's legislation, policies, procedures, user requirements, and computer application, IV R system, and the MEP Online systems. Your work will result in new and innovative, integrated service delivery with other departments within government.


You are effective at managing and prioritizing your work. In addition, you have strong organizational skills, and you undertake delegated tasks and work independently.  You also proactively identify and address issues or concerns. In addition to your strong communication and interpersonal skills, you listen and understand the perspectives of others. Your expertise allows you to work effectively with various stakeholders.


The following would be considered assets: Knowledge of the Interjurisdictional Support Order Act and its associated regulations; Experience working in the area of family justice; Well developed leadership skills in a team environment; Formal training and/or practical experience in project management


We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. 


Working Conditions


  • May be required to work overtime on occasion
  • Majority of time is spent in a comfortable office setting


Additional Information


This is a full-time permanent opportunity based in New Waterford.  


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development
  • Countless Career Paths for Nova Scotians
  • Department Specific Flexible working schedules



Pay Grade:  PR 06 - PR 10  

Salary Range:  $1,805.02 - $2,588.45 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to