Share this Job

Manager, Service Delivery



Competition # : 36710 

Department: Community Services


Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 10/18/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support (DSP).


Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.  We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.


About Our Opportunity


At DCS, we’re hiring a collaborative, Regional Manager for our Service Delivery Division. We are seeking a leader who is passionate to lead a diverse team of professionals in the delivery of social service programs.


The Manager, Regional Service Delivery is accountable for the effective operational, management, planning and delivery of DCS social programs. Our programs provide support to Nova Scotians using modern service models and ensure exceptional and cost effective client service. In this role, you will report to the Director, Regional Service Delivery and are responsible for managing a defined portfolio in the Eastern region.


As Manager, you will have a significant impact on supporting our vulnerable Nova Scotians. Through your leadership, you aspire to shape the future of the population served through our many programs.


Primary Accountabilities


As the Manager, you will ensure quality client service delivery to the broad range of clients served by the many programs delivered by the office(s) such as Child Welfare, Income Assistance, Employment Support Services, Eligibility Review, Disability Support Program, Adoption and Foster Care Resources, and Prevention programs.  You will ensure services are delivered in a manner that promotes self-reliance and builds independence, and in a manner that is effective, efficient, integrated, and sustainable.  Through your inspirational leadership abilities, and collaborative working style, you will ensure that the risks to vulnerable Nova Scotians are minimized, while managing modern and innovative service offerings.


Qualifications and Experience


You have completed a university degree in Social Sciences or Management, combined with several years of successful leadership and experience at a supervisory/managerial level in the delivery of social service programs.


Essential to your success in this role is your incredible people leadership skills. You create environments where teams are supported, inspired, and engaged across multiple locations and remotely. You have an ability to quickly understand a wide range of information from all program areas such as Employment Support and Income Assistance, Child Welfare and Disability Support Programs. You will inform, coach, and provide recommendations and advice to your team in these various program areas. Your ability to lead teams and enlist the enthusiastic involvement of your staff in problem solving and the delivery of quality services to clients is essential to your success in this position. Your creativity and sound judgement is critical to effectively respond to complex, sensitive issues. Excellent verbal and written communication skills are required as you will be in continual contact with various departments, stakeholders, community service delivery agencies and related organizations.


You are committed to diversity and anti-racism in the workplace and place a high value on ensuring that the people you lead come to work in an environment that is inclusive, equitable and allows them to bring their best self to work every day. You ensure this same lens is applied in your management strategies, policies, standards, program design, and initiatives.


The Government of Nova Scotia has adopted the LEADS Leadership Framework.  During the interview, candidates will be expected to express how they have demonstrated the key behaviours and capabilities required to effectively lead in a caring and inclusive environment.


LEADS Domains include: Leads Self, Engage Others, Achieve Results, Develop Coalitions and Systems Transformation.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Equivalencies include, but are not limited to:


  • A completed related Masters degree and several years experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


This role is based in a comfortable office environment and you will be required to drive on a regular basis to visit offices in your geographic area.


Your normal work week is 35 hours/week, 7 hours/day. This role does entail a high volume of work and necessitates extremely flexible hours and frequent attention outside regular business hours. Due to the multiple spheres of action and scope of responsibilities that this position requires, there is significant mental pressure, requiring your resilience. Your decisions have a significant impact on the safety and well-being of both clients and staff requiring your ability to balance conflicting views with multiple stakeholders.


The nature of service delivery is that client and staff service take priority and can interrupt a planned schedule. Many services operate 24 hours a day/7 days a week and you may have to respond after regular working hours, on weekends and during holidays.


Additional Information


As this position involves considerable travel, you must have a valid driver’s licence and can travel to various work site locations.


In accordance with the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings full vaccination is a condition of employment for this opportunity.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths. 
  • Department Specific Flexible working schedules.



Pay Grade:  EC 12 

Salary Range:  $3,458.20 - $4,322.75 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to