Share this Job

Program Manager, Service Delivery



Competition # : 31983 

Department: Community Services

Location: TRURO

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 7/29/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity


Wood Street Campus is a cornerstone in providing specialized treatment services for children in the care of the Minister of Community Services.  We are passionate about supporting our children and enhancing their development into successful young people in the community. The experience of fostering positive outcomes for children is very rewarding and requires a highly motivated and energetic individual!


Reporting to the Director, Service Delivery, Child & Youth Caring Services, as the Program Manager, you will be part of the leadership team at Wood Street Campus. You will be accountable for the recruitment, supervision and leadership of your professional staff who all work together to provide diagnostic, assessment and treatment services, and programming for children with complex emotional and/or behavioral issues in the care of the Minister of Community Services.


As our children sometimes require flexibility in their care, there may also be flexibility in work options as individual circumstances may allow.


About You


You are a highly motivated, energetic, and collaborative individual whose passion is positively making a difference in the lives of children in care. Through your leadership, you aspire to shape the future of children through your impact on positive outcomes and working in partnership with other organizations to ensure best practices in service delivery. If this is you, this is your team!


Primary Accountabilities


You will oversee the program and human resource management at Wood Street Campus, including assessment, treatment, education, programming, safety and security. Your key responsibilities include:


  • Interpreting and administering the Children and Family Service Act
  • Collaborating with Clinical Services to ensure the effective delivery of services, youth programming, treatment plans, and case management
  • Quality management through monitoring, assessing, and reviewing incidents and treatment plans
  • Leading the enhancement of and development of various policies, committees and initiatives
  • Ensuring the effective management of human resources and supervising a team of Unit Supervisors


Qualifications and Experience


As our Wood Street Campus Program Manager, you have completed your Bachelors degree, or an acceptable equivalent, combined with several years of progressive experience supervising and/or managing a child and youth caring program.


Knowledge of human behaviour and considerable insight into the motivation of young people to implement change in their lives is required. You also have an understanding of child and youth caring treatment programs and demonstrated knowledge of safety and staffing issues in a child and youth caring treatment facility. Strong organizational skills, experience in program development and a proven ability to provide effective problem-solving techniques in an intense treatment setting are required.


You possess strong leadership abilities and communication skills, both verbal and in writing. You are a collaborative leader and have the ability to foster partnerships and strong working relationships with a variety of professionals and stakeholders. You have a proven ability to provide inspirational leadership, individual and group supervision of staff, as well as direction, guidance, coaching and modelling on effective treatment strategies for children. Proven ability to work as a member of an Interdisciplinary Team, along with the ability to prepare and maintain staff shift schedules, and recruit, motivate and train staff within a 24/7 facility are essential. A working knowledge of Department of Community Services child welfare policies and procedures, as well as relevant acts and legislation, such as the Children and Family Services Act and the Occupational Health & Safety Act is a definite asset.


Leadership competencies required at this level of work are: Analytical Thinking, Action Management, Team Leadership, Initiative, Effective Interactive Communication, Partnering and Relationship Building, and Intercultural and Diversity Proficiency.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Wood Street Campus, Secure Treatment operates twenty-four (24) hours of the day, seven (7) days per week with an Interdisciplinary Team who provide stabilization, assessment, and treatment services to children with complex emotional and/or behavioural issues and disorders. These children also demonstrate harmful/aggressive behaviours and the Nonviolent Crisis Intervention Model (NCI) is utilized to manage these behaviours. You must be physically able to implement NCI techniques.


The majority of your time is spent consulting and overseeing Unit Supervisors. Your hours of work may include evenings and weekends in order to ensure the safe and effective operation of the centre.


You must maintain an elevated sense of awareness/alertness such as listening to resident’s conversations and observing interactions.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.




Pay Grade:  EC 11 

Salary Range:  $3,062.13 - $3,836.49 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to