Computer Services Officer 3, Technical Specialist, ICAM Operations

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

The Department of Cyber Security and Digital Solutions (CSDS) puts people first.  We’re dedicated to driving digital transformation by helping government work in line with modern expectations.

Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working.  At CSDS, you’ll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly skilled professionals. 

At CSDS, we don’t just accept difference – we celebrate a culture of diversity, inclusion, and belonging!

We recognize that the people who use government programs and services come from all walks of life, and it’s essential that CSDS reflects the communities we serve.  This enables us to deliver better, more accessible, and inclusive public services.  We’re committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive. 

The Mission

As a Technical Specialist in the Identity, Credential and Access Management (ICAM) Operations team within the Cyber Security and Enterprise Risk (CSER) division, you will design, implement, and deliver secure digital identity services; you will provide support in a 24/7 operational environment for over 15 enterprise services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:
 

• Supporting end users in a prompt, polite and friendly manner.

• A strong initiative-taking collaborator with the ability to work independently.

• Flexibility to work after hours when required.

• Analytical thinking with strong troubleshooting skills.

• Practice good judgement and make decisions under pressure.

• Ability to remain positive and maintain confidence in own abilities.

Who You Are

You are passionate about people’s service experience and want to help build solutions as well as resolve technical problems and requests over the phone, in person, and through our ticketing system. You enjoy supporting a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and on-call rotations.

You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

Your Role & Its Impact

CSDS is looking for a Computer Services Officer 3 (Technical Specialist), who wants to deliver digital identity services for the Province.  We are interested in candidates who have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.

You will be responsible for providing identity and access management subject matter expertise. You will operationalize, deliver, and continuously improve identity services built around user needs with embedded protections. You will collaborate with clients, vendors, management, and leadership to deliver on your security, technical and non-technical accountabilities.

Your responsibilities will also include the following:

• Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure. 

• Work on tickets (service requests, change requests, problems, incidents, etc.)

• Implement corrective actions to ensure timely resolution of the technical issues.

• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.

• Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.

• Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.

• Capture and understand client requirements and develop solutions to meet those requirements.

• Consistently deliver on accountabilities, and support clients, peers, management and leadership.

• Coach and lead teammates and peers on new technologies and processes.

• Help create a culture of humility, learning, collaboration, ownership and results.

• Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

Who You Are & What You Bring to the Table

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of 3 years’ experience, or graduation from a recognized Information Technology program, plus 3 years and 6 months experience or an acceptable equivalent combination of training and experience.

You have completed and earned one or more of the following credentials. Evidence of completion, by way of a Microsoft transcript shared link that shows your legal name, MCID, contact email address and active certifications, is required.

• Azure Security Engineer Associate (AZ-500).

• Microsoft 365 Certified: Administrator Expert (MS-102).

• Microsoft Certified: Security Operations Analyst Associate (SC-200).

• Microsoft Certified: Identity and Access Administrator Associate (SC-300).

• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400)

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In addition, you have the following required experience:

• Implementing, configuring, and maintaining Microsoft Entra ID (Azure Active Directory), Microsoft Entra Domain Services, and Microsoft Entra Business-to-Business (B2B) Collaboration

• Implementing, configuring, and maintaining Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), and Active Directory Certificate Services (AD CS) in enterprise hybrid identity environments.

• Maintaining and supporting Microsoft Identity Manager (MIM) or a comparable identity and access management suite (e.g., PingOne, OneLogin, SailPoint, ForgeRock, etc.).

• Managing the identity lifecycle management events, access reviews, license assignments and reclaims in a Microsoft 365 environment.

• Scripting with Active Directory PowerShell, Azure CLI, etc.

• Resolving issues related to server monitoring, automation, group policies, directory security, and integration with load balancers.

• Creating standard operating procedures and processes.

• Undertaking troubleshooting and investigations to resolve incidents and problems.

Assets

• Solid understanding of Windows Server operations, including installation, configuration, and system administration.

• Practical understanding of identity/authentication standards and protocols: Kerberos, SAML2, OAuth2, WS-Federation, WS-Security and OpenID Connect.

• Practical understanding of Public Key Infrastructure (PKI).

• Coaching and mentoring staff on new processes and technologies.

• Experience working in a health care or public sector environment.

• Experience supporting mission critical, enterprise environments, 24 x 7 x 365.

We recognize that everyone brings different skills and experiences to the table.

If you don’t “check all the boxes”, we encourage you to apply anyway and tell us why you’re the right fit for the job.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.

Working Conditions

You will be required to work outside normal business hours (08:00-16:30) to provide service and be on-call to work non-traditional shifts, including weekends, to support a 24/7 critical service and environment.

Selection Process

One or more methods that include a technical assessment, oral presentation, interview(s), references, background checks, and more, can be used to assess your candidacy.

Additional Information

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer or will result in the termination of your employment.

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.

• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.

• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.

• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.

• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.

• Support in Times of Need: Receive short- and long-term disability assistance when required.

• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.

• Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.

• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.

• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.