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Travel Counsellor (Clerk 2)

 

 

Competition # : 35461 

Department: Community, Culture, Tourism & Heritage

Location: AMHERST

Type of Employment: Seasonal

Union Status: NSGEU - NSPG 

Closing Date: 5/25/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

 

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province. 

 

Tourism Nova Scotia operates six provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Halifax Waterfront, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

 

For more information on Tourism Nova Scotia please visit the following link: https://tourismns.ca/

About Our Opportunity

 

Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia.

 

This position reports to the Visitor Information Centre Supervisor. 

Primary Accountabilities

 

Accountabilities include:          

 

  • Delivering visitor information services in-person, over the phone, and may include virtually (video conference), and by email
  • Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
  • Using your research skills to seek out information about tourism experiences, products, and services to share with visitors

Qualifications and Experience

 

To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism related experience.

 

We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

 

Other required skills include:

  • Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, chat, voice, and in-person
  • Excellent computer skills, internet savvy and ability to multitask and toggle between multiple computer applications
  • Ability to deliver exceptional customer service, and to work cooperatively in a team environment
  • Ability to analyze problems and organize work in a fast-paced environment
  • The following would be considered as assets:

 

Bilingualism

  • Visitor Services Counsellor experience
  • Sales/destination sales experience
  • Experience in a contact centre environment
  • Knowledge and experience in the promotion of Nova Scotia’s travel experiences
  • Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

 

We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

 

Benefits

 

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Additional Information

 

This is a seasonal position from June – October 2022.  

Work hours include shifts on Saturdays, Sundays, and holidays.

Working Conditions

 

  • Travel may be required for work and training purposes.
  • Travel expenses will be reimbursed by the employer.

What We Offer

 

 

  • Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
  • Numerous career paths.
  • Department-specific flexible work options

 

Pay Grade:  CL 13  

Salary Range:  $1,407.60 - $1,532.16 Bi-Weekly

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

 

 

 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.