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Dispatcher (Baseperson I)(Winter Works Period)

Date: Jan 8, 2019

Location: BIBLE HILL, NS, CA, B2N 5C1

Company: The Government of Nova Scotia



Apply By: 1/22/2019  


Transportation & Infrastructure Renewal 


Dispatcher (Baseperson I)(Winter Works Period), BIBLE HILLZONE: 14 


Competition # 17692  


Under Article 13 of the Collective Agreement between the Nova Scotia Department of Transportation and Infrastructure Renewal and the Canadian Union of Public Employees, Local 1867, the following opportunity is being posted:


Please quote the competition number and the Zone you are applying for as noted above on your application.



About Us


Maintaining our Provincial built infrastructure is no small job. We’re recruiting for people like you to help our Province achieve big things.


The Department of Transportation and Infrastructure Renewal supports Nova Scotia’s 23,000 kilometers of roads and highways, 4,100 bridges, and 9 provincial ferries.  There are a lot of exciting developments on the horizon in our Province, and this is your opportunity to get involved with supporting the efficient flow of communications pertaining to winter road construction, snow and ice control activities, and maintenance operations.


About Our Opportunity


As the Baseperson I, you are responsible for the effective flow of communications within a geographic area of the province; ensuring the efficient dispatch of human, material, and equipment resources pertaining to snow and ice control activities and highway maintenance/operations.


You receive and record incoming calls and activities at the local maintenance base and provide general information with regards to Department policies. You provide top notch customer service and aid in resolving customer inquires and concerns.


You are responsible for monitoring weather conditions and updating the electronic Road Condition Reporting System (511) on a regular basis. You maintain daily log records of all winter maintenance activities including equipment status, operator hours of work, material payloads from weigh scales, weather conditions, etc. You ensure equipment operators are dispatched to proper plow routes and support them by providing information and monitoring locations through radio contact and AVL technology. You are also a key contact in supporting Supervisor(s) by reporting equipment breakdowns and initiating emergency response procedures as required. General maintenance/organization of the base and light janitorial duties are required at times.


The successful candidate may also be required to perform the duties of other job positions as outlined in Group I of the CUPE Collective Agreement for which they are qualified.


About You


Grade 11 and two (2) years of related experience in a dispatch or customer experience environment; an acceptable equivalent combination of education and experience will be considered.


You have experience around heavy equipment and construction, including the use of TMR/operational radio systems.


You are familiar with computer applications including Windows, the internet, word processing, spreadsheets, data entry and email applications. Knowledge of the geographical area is required to respond effectively to staff and public inquiries, and to respond appropriately in emergency response situations.


Training or certification in the following subject areas are considered assets: SAP, WHMIS, First Aid and CPR, Transportation of Dangerous Goods, and knowledge of department policies and procedures.


You are a self-motivated individual who works independently with minimal supervision and participates fully as an effective team player. You are accurate in your work, have a mathematical aptitude, and have well developed time management and organizational skills to meet established deadlines and priorities.  You have strong communication skills, along with a strong customer service focus.


Other Considerations


This opportunity is for a fixed period scheduled to end on March 31, 2019.


Applicants who are successful in a Winter Works Period opportunity are required to be available at all times, and guaranteed a minimum ninety (90) hours for every two calendar weeks during the Winter Works period. For all employees on the Winter Wage Guarantee, the regular hourly rate will include a winter premium per hour throughout the Winter Works period.


Work is performed in an office environment of an operation base, which may be occasioned by diesel fumes from equipment, noise and dust.  Some outside work is required in varying weather conditions. Shift work is required, including nights and weekends.



Pay Grade:  BASE PER  


Salary Range:  $18.83 Hourly


This is a bargaining unit position initially restricted to current CUPE local 1867 employees with a date of seniority.  The successful candidate(s) will be expected to perform duties as necessary within their zone.


Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify on your electronic application.


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.


We thank all applicants for their interest, however, only those selected for an interview will be contacted.


All current employees who wish to be considered an internal candidate, please click here.


For questions or concerns, please contact


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