ESIA Casework Supervisor (Casework Supervisor 4A)



Competition # : 41836 

Department: Community Services


Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 26-Feb-24 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Well-being (CFW), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support (DSP).


Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.


About Our Opportunity


As the Casework Supervisor you will provide direction to field staff in the delivery of the Employment Support and Income Assistance (ESIA) program. This includes monitoring of program expenditures and reviewing case management practices in accordance with department policies, procedures, and directives. You will actively deal with challenging and complex ESS (Employment Support Services) and IA (Income Assistance) cases to ensure a high level of professional quality client service.


Primary Accountabilities


In this role, a key responsibility of yours will be to foster team building with a regional and cross program perspective; providing effective leadership within a fast-paced multi-service environment and ensuring a high level of individual and team performance. Daily, you are responsible for overseeing the delivery of ESIA program, staff scheduling, office operations, caseworkers, as well as the completion of staff evaluations which support career and professional development.


You will be involved in various interdepartmental and community committees, all the while identifying and providing comprehensive services to clients. You are responsible for ensuring that the Department is represented in appeals processes, and that decision reviews and appeals are held as per established deadlines. You are expected to have a working knowledge of the Freedom of Information and Protection of Privacy Act (FOIPOP) and a clear understanding of the Release of Personal Information guidelines. Your input is valuable to us as you work closely with management and colleagues to assist in the development, implementation and maintenance of new policies, procedures, and initiatives.


Qualifications and Experience


You will have a bachelor’s degree (Social Science) plus seven (7) years of related experience working with persons in receipt of social assistance. A thorough knowledge of Employment Support and Income Assistance policy is required.


Demonstrated management skills and supervisory experience, along with knowledge of the Freedom of Information and Protection of Privacy Act (FOIPOP) is also required.


You have proven effective communication, interpersonal and organizational skills. The ability to work with sensitivity from the diverse perspectives of individual clients and community service providers, while meeting the objectives and targets of the department, is essential. Experience fostering a supportive learning environment and the ability to work closely with management to promote staff development is critical to your success.


Computer proficiency, financial management skills, knowledge of Occupational Health and Safety Legislation, NSCDA Certification and knowledge of career/employment counseling are considered assets.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

  • Completion of a related two (2) year diploma and nine (9) years of experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 


Working Conditions

Work is typically located in an office setting with frequent contact with clients by email, phone, or in person, who may be upset with a decision or service. Travel will be required throughout the province to attend meetings and departmental activities.


Additional Information


Travel is component of this position. As such, you must have a valid Driver’s license and the ability to travel.



What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths. 
  • Department Specific Flexible working schedules.



Pay Grade:  PR 16  

Salary Range:  $2,852.85 - $3,489.63 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to