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Employment Services Representative (Clerk 3)



Competition # : 37230 

Department: Labour, Skills and Immigration

Location: Flexible

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 12/2/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Workplace Initiatives is dedicated to building a productive, innovative and competitive Nova Scotian workforce by partnering with employers and industry to ensure they have the skills needed as a province, to have a thriving economy. To achieve this goal, Workplace Initiatives partners with organizations, business and industry to ensure Nova Scotia employers have the Human Resources and skilled workforce that they need to succeed.

About Our Opportunity


The Clerk, (Employment Services Representative (ESR)) delivers the Job Bank for Employers Program (JBERS) - a national Internet job advertisement service. 


As the Employment Services Representative (ESR) you provide general information on Labour, Skills and Immigration (LSI) programs and services for Nova Scotian job seekers, workers, and employers. The Clerk (ESR) works closely with other clerks (ESRs) to support the effective administration of the Job Bank in Nova Scotia.


Also, as the Employment Services Representative you may be required to provide administrative support to the division as required to assist the smooth operation of the office.


This position reports to the Manager, Sector Initiatives.

Primary Accountabilities


The key responsibilities of this position include:

  • Promoting the JBERS "self-service" option and providing relevant information to employers;
  • Receiving and screening job ads against stated policy and guidelines, Federal and Provincial labour legislation;
  • Walking employers through the self-serve IT process and;
  • Generation of statistical reports for management (filing, database entry and maintenance and support to field staff)

Qualifications and Experience


To be successful in this role you have completed grade 12 and have 3 years of relevant experience working in a professional environment, or an equivalent combination of training and experience may be accepted.


You also have excellent customer service experience working with diverse populations, enjoy a fast-paced environment, have experience with coordination of information, and have well-developed analytical skills.  You have experience with interviewing techniques to determine required employer information and some knowledge of the Job Bank and understanding of employer's recruitment issues.


This position requires flexibility and ability to work independently as well as in a team, and handling multiple tasks in a demanding, dynamic environment. You are proficient using Microsoft Office Suite (Outlook, Word and Excel), and the Internet and proficient with data entry manipulation. 


Fluency in French would be considered an asset. 


We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

Working Conditions


  • Normal work week is 35 hours/week, 7 hours/day
  • May be required to work overtime on occasion

Additional Information


This is a term employment opportunity with anticipated end date of December 1, 2023.  The appointment status (‘term’ or ‘temporary’) is dependent on the start date of the successful candidate.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department specific flexible working schedules


Pay Grade:  CL 18  

Salary Range:  $1,626.82 - $1,820.19 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to