Quality Assurance Coordinator Mapping (Program Admin Officer 3)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia vision is to be recognized as a leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click  Department of Service Nova Scotia - Government of Nova Scotia

About Our Opportunity

The Program Admin Officer 3 (Quality Assurance Coordinator – Mapping) is accountable for ensuring consistent application of the legislation, regulations, standards, policies and guidelines established by the Registrar General by utilizing expert knowledge of mapping to perform and analyze audits and reviews of documents, applications, processes related to the Land Registry. The incumbent is responsible for the identification and mitigation of potential risks to the Province related to the Land Registry to protect the integrity of the system to comply with the Minister’s obligations under the Land Registration Act Agreement with the Nova Scotia Barristers’ Society. The Program Admin Officer 3 provides relevant new and refresher training to staff and develops the applicable training materials. The incumbent may perform other duties as assigned.

This position mitigates risk by monitoring and maintaining control systems to ensure that the integrity of land data is protected and that all documents and applications processed by Citizen Services staff (Mappers and Sr Mappers) are processed completely, accurately and efficiently as instructed by authorized lawyers and interest holders, thus reducing claims for compensation.

Primary Accountabilities

Conducts comprehensive audits, analysis, measurement and evaluation of documents, applications, and processes related to the Land Registry performed by Citizen Services staff (Mappers and Sr Mappers), to ensure consistent and accurate application of the legislation, regulations, standards, policies and guidelines established by the Registrar General by utilizing expert knowledge of mapping processes. 

Performs regular audits on technical reports and transactional reviews performed by Citizen Services supervisory staff to identify and mitigate potential risks to the Province, by ensuring appropriate legislation, policies, and standards are being applied when performing the transaction reviews. Ensures Citizen Services staff (Sr Mapper) accurately address errors identified through complex audits in a timely manner. 

In consultation with the Deputy RG (Mapping) and working closely with the Policy Coordinator (Mapping):

-develops audit criteria, training, and innovative approaches to identify risks to the program

-analyzes audits to identify system improvements, training needs and process improvements

-provides expert advice and resolutions to complex issues escalated to Mapping Support from Sr Mappers and mappers related to the interpretation of/or gaps in existing acceptance criteria, policies, applications, legislation, regulations, and standards. 

-maintains an active liaison through meetings, training, correspondence and follow up with Citizen Services.  

Qualifications and Experience

To be considered for this opportunity, you hold a bachelor’s degree plus 5 years related experience; or an equivalent combination of training and experience.

The successful candidate will have expert knowledge of the Acts, regulations, policies and procedures related to the Land Registry and more specifically to property mapping. The incumbent must be able to identify errors, interpret legal documents, propose appropriate remedies that comply with the legislative requirements and to provide the necessary training to staff and submitters.

This position requires expert knowledge of audit methods, coordination of various teams and or stakeholders to develop and/or review a wide range of deliverables, including quarterly reports for senior management of Land Programs and Citizen Services. Strong client orientation, excellent communication skills and the ability to establish and manage relationships with other divisions, other levels of government and real estate professionals

The incumbent will possess strong attention to detail and work well under pressure to meet deadlines and solve problems.  This role also requires strong client orientation and excellent communication skills. Strong organizational skills are required to develop policies and prioritize processes for audit in a context of competing interests and tight timelines. Further, the incumbent must work with a high degree of independent judgement and initiative.  Will be privy to confidential information and must act accordingly.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a full-time permanent, full-time position. 

Note that there is some flexibility in terms of the location of this vacancy in that the successful incumbent may work out of one of the following offices: Halifax, Amherst, Sydney, Bridgewater, or Kentville. If based outside of Halifax, some travel may be required to Halifax. 

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths. 
• Department Specific Flexible working schedules.