Business Analyst (Computer Services Off 3)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager, Service Navigation, as the Business Analyst (CSO 3), you play a key role in supporting CSDS’s mission to provide better services to Nova Scotians. You’ll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective service delivery. You will work in multidisciplinary teams ensuring services meet the business needs, while supporting existing technology standards and helping to establish new ones.

You’ll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective business process and service delivery.  You will also act as a liaison between and cross IT organization teams to ensure infrastructure services meet defined technology solutions and business needs, while supporting existing technology standards and helping to establish new ones.

You will require highly developed interpersonal skills including empathy, persuasion, negotiation, and tact. You will work collaboratively with our partners in government and health care to lead major initiatives focused on the digital transformation.

Primary Accountabilities

• Work closely with partners to understand their business needs and act as a liaison for clients in the resolution of IT technology and service-related problems.
• Conduct and document analysis for diverse, short and long-term projects and enhancements related to the Department’s business and strategic goals.  This includes assessment of the current situation and business requirements, analysis of incidents and problems, providing recommendations, opportunity evaluation, development of business cases and cost analysis.  Solutions may be business, process, technology and/or service oriented.
• Plan, facilitate and lead workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Lead and complete the preparation and documentation of business requirements, business process definitions, workflow processes and data models, system specifications, and implementation plans.
• Ensure effective communication where agreement or cooperation is required or where there are barriers to understanding.  Establish and manage competing priorities and identify opportunities for cross-departmental or corporate initiatives.
• Chair stakeholder and team meetings, support other services, when required and monitor tasks and quality of work.  
• Prepare and deliver progress reports.
• Participate in departmental committees and working groups.
• Maintain current awareness and knowledge of new software, best practices, standards, and methodologies.
• Support existing service excellence processes, when needed.
  
  

About You

To be successful in this role, you will have a bachelor’s degree in information technology or computer science plus a minimum of 3 years’ experience or graduation from a recognized Information Technology program plus 3 years and 6 months of experience or an equivalent combination of training and experience.

You will also have the following skills and/or work experience:
 

• Established IT strategies, policies and procedures and link these with customer requirements.
• Office automation software such as Word, Excel, PowerPoint, email and collaboration software to write business cases, create reports and spreadsheets.
• Reporting skills (Knowledge of Power BI will be considered as an asset)
• Ability to solve problems, make decisions and/or recommendations
• Analytical skills to convert business requirements into business cases.
• Ability to interview, facilitate working groups and develop strong relationships
• Ability to maintain a high level of data accuracy and attention to detail.
• Excellent communication (both verbal and written).
• Flexible and adaptable to ever changing priorities. 

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion
  
  

Additional Information

We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process, please let us know.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules