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Business Analyst (Program Admin Officer 3)



Competition # : 33534 

Department: Community Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 12/7/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) is a large and diverse department that provides a broad portfolio of programs and services designed to assist people in Nova Scotia to become independent, self-reliant, and secure. This is achieved through working collaboratively internally across all divisions of DCS and externally, with a significant network of service providers, other departments, and levels of government, to achieve the desired and shared outcomes for citizens who may require specific services and supports.


The Department is responsible for a broad range of social services including those under Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).


For more information on our department please visit


About Our Opportunity


We are recruiting a Business Analyst to join our innovative team working on projects that are delivering on social system change.  The Business Analyst, Enterprise Project Delivery Unit (EPDU) will work as part of a team within the Enterprise Project Delivery unit of our Policy and Innovation Division. This unit is responsible for leading priority projects and initiatives for the department. As a Business Analyst, you will play an integral role on key projects and work of the department. This position reports to the Manager of the Unit but works under the direction of the Project Directors/Project Managers on a variety of priority work.


DCS currently has five project portfolios, all with significant process, system and people change. As part of these teams, you will bring your process and technical business analysis experience to play a role in several projects. You will also assist in overall system planning as we build the path forward. This role requires you to work with internal and external stakeholders and play an active role in both projects you are directly assigned to as well as ensuring an understanding of the work across the department.


Primary Accountabilities


We are continuing our journey to improve client and system outcomes and count on your expertise to help us achieve this. As the Business Analyst, you will:


  • Work with a wide range of stakeholders to gather, validate and document business requirements, business process definitions, workflow processes, and form creation.
  • Track requirements throughout the project lifecycle and any associated risks, issues, actions, lessons learned.
  • Communicate changes, enhancements, and modifications of business requirements to the project team and/or staff (users).
  • Participate in and/or lead user acceptance testing, including creating User Acceptance test plans, test cases, test coordination, and reporting.
  • Deliver on established outcomes by managing day-to-day relationships with clients, contract service providers, and teams while working within an established contract management plan.
  • Conduct business analysis, provide advice and process/system recommendations.
  • Prepare project deliverables and communications such as process and procedures documents, privacy impact assessments, and options analysis for senior leadership decision making.


Qualifications and Experience


We are looking for a strong collaborator, whose passion is teamwork and dedication to the successful delivery of departmental (and government) priorities and outcomes.


As our next Business Analyst, you will have a university degree from a recognized school in business plus five (5) years of related experience. You will also have:


  • Experience working in a project environment.
  • Superior analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Experience using MS office suite, MS Visio (or similar software), and SharePoint.
  • The ability to work under pressure with tight deadlines and changing priorities.
  • Excellent collaboration skills and a knack for building relationships, at all levels.
  • The ability to translate and integrate business, technical, client and staff needs into clear deliverables for decision making and project implementation.

Certification or training in business analysis is highly desirable. Exposure to Service Design skills and an understanding of the end-to-end services including service operations, understanding of human-centered design, working with agile digital focused teams, developing prototypes, etc. would be an added advantage. Furthermore, an understanding of project management methodologies, software development lifecycle, and IT release management processes and/or experience working with case management systems would be considered an asset.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:


  • A related master’s degree and three (3) years of related experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


You will work in a comfortable office setting and you may be working at your computer for extended periods of time. You may also be required to travel to worksite locations. You will have daily contact with various Department staff, other government Departments as well as other local Agencies.


Your normal work week is 35 hours/week, 7 hours/day. This role does entail a high volume of work which may occasionally require longer than normal working hours and overtime. Due to the multiple spheres of action and scope of responsibilities that this position requires, there is significant mental pressure, requiring your resilience.


Additional Information


On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View the news release here.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 13  

Salary Range:  $2,396.86 - $2,913.59 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to