Business Operations Analyst (Program Admin. Officer 3)

About Us

Service Nova Scotia (SNS) employees work together to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. SNS provides client-focused services directly and enables other Departments to deliver programs and services quickly and easily. SNS carries out broad legislative mandates, being responsible for the administration and enforcement of a wide array of legislation and regulations.

Service excellence is at the heart of everything we do. As part of our core business, we provide a vast array of services to the citizens and businesses of Nova Scotia. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services. 

Procurement, as a branch of Service Nova Scotia, manages strategic and high value purchases for all Government Departments and the Nova Scotia Health Authority while providing procurement support to agencies, boards, commissions and the broader Nova Scotia public sector. NS Procurement works to ensure an open and fair purchasing process, maximizing competition to obtain ‘best value’ while supporting the environmental, economic and social goals of Government.

About Our Opportunity

The Business Operations Analyst (BOA) team within Procurement is responsible for supporting both internal and external users with business system operations. The team plays a key role in shaping the division's strategic roadmap, driving the automation and continuous improvement of the procurement cycle. In addition to offering analytical and problem-solving support to program and operational units, the BOA team works closely with a wide range of stakeholders to define and deliver divisional requirements. Your contributions as a Business Operations Analyst will directly impact Procurement’s objectives, such as efficiency, technology, client service, and benefits realization.

This position reports to the Program Manager of eProcurement.

Primary Accountabilities

As a Business Operations Analyst, your main responsibilities include:

·        System Performance: Ensure procurement business systems operate effectively.

·        API Development & Debugging: Monitor, develop, and troubleshoot APIs.

·        System Configuration: Lead system configuration and modifications based on business needs.

·        User Account Administration: Manage user accounts, including creation, validation, approval, deactivation, and auditing.

·        Support & Troubleshooting: Provide Tier 1 and Tier 2 support through a service ticket system, resolving both technical and nontechnical issues.

·        User Guidance: Assist users in understanding system features via individual consultations or group demonstrations.

·        System Improvement: Identify opportunities for system enhancements, evaluating feasibility and organizational readiness.

·        Project Management: Work independently or with a team on initiatives to improve procurement operations, including gathering requirements, user testing, and post-implementation support.

·        User Acceptance Testing (UAT): Lead or assist in UAT following system changes.

·        Collaboration: Coordinate with departments, vendors, and service providers to submit customization requests and ensure alignment with business needs.

·        Documentation: Create and maintain Standard Operating Procedures, Configuration documents, process guides and SharePoint articles for the teams.

·        Knowledge Sharing: Contribute to team knowledge-sharing activities.

·        Additional Duties: Perform other responsibilities as assigned.

Qualifications and Experience

To qualify for this role, you should have:

A bachelor’s degree in a relevant field (such as Computer Science, Business Administration, eCommerce, etc.), and at least 5 years of related experience in technical system support, software development, system user support, or system implementation. Alternatively, a combination of education and experience may be considered.
 

Additionally, you should have experience in the following:

Essential:

Providing technical system support, troubleshooting, and issue resolution.
Business system administration, support, and enhancement.
Managing small to medium-sized projects involving technology.
Implementing system changes and tracking their impacts.
Researching and recommending business technology or service solutions.
Creating system documentation, such as user guides and procedure manuals.
Advanced proficiency in Microsoft Office 365, diagramming, Forms, and SharePoint.
 

Desirable:

A Master’s degree in a relevant field, formal project management training, and experience leading technology projects are assets.
Experience designing and building web applications, implementing cloud-based software, working with SAP procurement tools (especially SAP Ariba and Discovery), Python, JSON file handling, GitLab, API scripting, SQL, and database management.
Knowledge of public procurement practices.
 

Other assets

Familiarity with S4 Hana.
Experience with Confluence and Jira.
Agile methodologies.
Six Sigma certification
 

Personal Attributes:

Strong analytical, problem-solving, organizational, and communication skills.
Ability to work independently with sound judgment while also collaborating effectively with team members.
Proficient in building relationships with clients and stakeholders to understand business needs and ensure timely delivery of relevant changes.
 

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.