Business Systems Analyst (Computer Services Officer 3))



Competition # : 40292 

Department: Cyber Security & Digital Solutions

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 03-Oct-23 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission. 

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians. 

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province. 

Join us at CSDS as we shape the future of digital services in Nova Scotia, supporting our partners in their journey towards a digital future 

About Our Opportunity


Are you passionate about digital transformation? Do you want to make a meaningful impact on how we serve our citizens, fellow public servants, and healthcare? Join our Digital Collaboration team as a Business Systems Analyst.


We are looking to strengthen our rapidly growing team with the addition of a Business Systems Analyst. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:


  • Individual productivity
  • Team productivity
  • Community enablement
  • Organizational productivity


Reporting to the Manager of Digital Collaboration, the Business Systems Analyst performs complex analytical and technical work in the areas of business process assessment, modification and planning for departmental program/business units in addressing fundamental business problems having both long-term and short-term effects. 


This position assists to develop the capabilities in a way that enables the platforms and products to continue to align with the needs of the clients across the Provincial Government, Nova Scotia Health (NSH) and IWK, as well as to the citizens of Nova Scotia.

Primary Accountabilities


The Business Systems Analyst is responsible for:


  • Initial triage from our intake process, work closely with clients to understand their needs, assess business requirements and opportunities;
  • Perform business and request analysis, formulate options and define recommended solutions by consulting with business owners and clients and our team. Solutions may be business, process, technology and/or service oriented;
  • Lead the preparation and documentation of: business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
  • Work with Senior Adoption Specialist, Organizational Change Lead, and other team members to create use cases, evaluate and test, to promote aware and help the business to adopt technologies. 
  • Achieve understanding and buy-in for planned system and process changes;
  • Develop and maintain open lines of communication;
  • Prepare and deliver progress reports;
  • Create and manage project plans;
  • Participate in departmental committees and working groups;
  • Determine and manage client expectations, respond to escalated issues;
  • Prioritize and deliver the coordination work in the agile, customer-focused and internet-era ways of working;
  • Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate.

Qualifications and Experience


To be successful in this role, you will have a Bachelor’s Degree in Computer Science plus a minimum of three (3) years’ experience or graduation from a recognized Information Technology or Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).


You can demonstrate with evidence your experience with the following:


  • Knowledge and understanding of business analysis processes and methodologies;
  • Knowledge of project management methods to actively participate in and support project managers in cross-functional projects;
  • Analytical skills and experience to elicit and develop business requirements, functional requirements, business cases, business process definitions, workflow process and data models, use cases, test cases, and implementation plans;
  • Ability to collect, evaluate, simplify, and disseminate data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs;
  • Ability to proactively keep abreast of new emerging technologies;
  • Ability to interview, facilitate working groups and developing strong relationship;
  • Ability to solve problems, make decisions and/or recommendations;
  • Excellent interpersonal and communication skills (both verbal and written);
  • Ability to work well independently and as part of a cross-functional team;
  • Strong organizational skills that facilitate managing multiple tasks simultaneously under tight deadlines.


The following are considered assets for this role:


  • Microsoft 365; Power Platform; Security, Compliance, and Identity Certification
  • Professional Business Analyst Certification



An equivalent combination of related training and experience may be accepted in place of education requirements. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. 



Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week. 

Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions. 

Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance. 

Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province. 

Lifelong Learning: Continuously expand your knowledge and skills through training and development programs. 

Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement. 

Flexible Work Arrangements: Accommodate your needs with various options for flexibility. 

Support in Times of Need: Receive short- and long-term disability assistance when required. 

Growth & Development: Open doors to professional growth within the CDSD and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.

Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact. 


Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.


Pay Grade:  PR 14  

Salary Range:  $2,640.65 - $3,215.50 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to