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Clerk 3 (Client Services, Licensing and Investigations)



Competition # : 31957 

Department: Community Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 7/29/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity


The Clerk 3 is a key team player on our Client Services, Licensing and Investigations team, performing complex clerical assignments involving more technical clerical tasks including maintaining the Protection for Persons in Care spreadsheet and AMANDA system data entry, and processing of licenses for Licensing Services.


In this capacity, we work in a fast paced, highly sensitive, confidential environment. This is a perfect opportunity for you if you are attentive to detail, highly meticulous and proficient with spreadsheets, databases and computer systems.


Primary Accountabilities


As the Clerk 3, you will support producing licenses for over 300 facilities across the province and reviewing highly confidential correspondence for Client Services, Protection for Persons in Care and Licensing Services. A few of your key responsibilities will include:


  • Performing data entry in the Licensing Services AMANDA system and processing Licensing applications, change requests, and renewals.
  • Maintaining and updating the Protection for Persons in Care (PPC) spreadsheet.
  • Receiving, classifying, reconciling, consolidating, and/or summarizing documents and information.
  • Completing various administrative data processing tasks, and preparing reports and letters in an accurate and timely manner.
  • Maintaining an accurate filing system of original source documents for audit and other legal or organizational requirements.
  • Providing customer service and client support, resolving queries and questions and serving as a resource for the Director and staff.


Qualifications and Experience


As the next Clerk, you will have a minimum of four (4) years of related experience in an office administration and coordination environment.


You must have good client service skills and effective organizational and communication skills, including verbal and written. You must be organized and detail oriented, with a demonstrated ability to use a variety of computer applications. Proficiency with Word, Excel, and Outlook is critical to your success as you work with multiple spreadsheets and database systems.


Assets include a familiarity with AMANDA, and a general working knowledge of services offered by the Department and other community agencies.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:


  • A completed related bachelors degree
  • A completed related diploma and two (2) years of experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Work is performed primarily in an open office environment which may be stressful due to the nature of the work, and interactions with others is continual and interruptive.


This role requires the completion of repetitive tasks on a regular basis; good hand dexterity for continual phone and computer use is beneficial. This role also requires a high level of visual and mental concentration.


There is a high degree of pressure present while maintaining accuracy and balancing the volume of work and meeting deadlines.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.



Pay Grade:  CL 18  

Salary Range:  $1,579.09 - $1,766.79 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to