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Clerk 3 (Services and Supports) (CAR & Client Services)

 

 

Competition # : 35142 

Department: Community Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 5/26/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

About Us

 

The Department of Community Services (DCS) is a large and diverse department that provides a broad portfolio of programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure. This is achieved through working collaboratively internally across all divisions of the department, and externally with a significant network of service providers, other departments, and levels of government, to achieve the desired and shared outcomes for the citizens who seek services and the department as a whole.

 

The Department is responsible for a broad range of social services including those under Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).

 

For more information on our department please visit https://novascotia.ca/coms/

 

About Our Opportunity

 

Reporting to the Manager of Operations, you will be a key team player in our Services and Supports unit. In this role, you will respond to a high volume of inquiries from the public, clients, staff, and other government departments. Using your sound organizational skills and strong attention to detail, you will ensure the integrity of data, records, and services provided.

 

Work is performed in a fast paced, highly sensitive, confidential environment. This is a perfect opportunity for you if you are attentive to detail, highly meticulous and proficient with spreadsheets, report writing, and computer systems (including case management software and online applications and portals).

 

As the Clerk, you are critical in providing accurate information and responding to requests in a timely manner; ensuring there are no impacts to services for Nova Scotians.

 

Primary Accountabilities

 

As the Clerk 3, a few of your key responsibilities will include:

 

  • Responding to requests and applications for programs and services, including Child Abuse Register search requests, the Poverty Reduction Credit Tax and the Low Income Pharmacare Program for Children.
  • Recording all inquiries for statistical tracking along with completing reviews of data (financial and operational).
  • Working with the Services and Supports unit to provide support on transactional requirements and tasks.

 

You may be required to provide assistance in supporting the development of program, management reports, and other secretarial duties as required.
 

Qualifications and Experience

 

You have a minimum of four (4) years of related experience in an office administration and coordination environment.

 

You must have good client service skills and effective organizational and communication skills, including verbal and written. You must be organized and detail oriented, with demonstrated ability to use a variety of computer applications. Proficiency with Word, Excel, and Outlook is critical to your success as you work with multiple spreadsheets and database systems.

 

Assets include a familiarity with ICM, CCM and a general working knowledge of services offered by the Department and other community agencies.

 

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

 

Equivalency

 

An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

 

  • A completed related bachelors degree
  • A completed related diploma and two (2) years of experience

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

 

Benefits

 

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

 

Working Conditions

 

Work is performed primarily in an open office environment. This role requires the completion of repetitive tasks on a regular basis; good hand dexterity for continual phone and computer use is beneficial. This role also requires a high level of visual and mental concentration.

 

There is a high degree of pressure present while maintaining accuracy and balancing the volume of work and meeting deadlines.

 

What We Offer

 

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in.
  • We have forward-thinking policies and strategies.
  • Countless Career Paths.

 

 

Pay Grade:  CL 18  

Salary Range:  $1,579.09 - $1,766.79 Bi-Weekly

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

 

 

 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.