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Clerk 3

Date: Nov 17, 2020

Location: HALIFAX, NS, CA, B3J 2N2

Company: The Government of Nova Scotia



Competition # : 27688 

Department: Transportation & Infrastructure Renewal

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 12/1/2020

About Us


Making our Province work is no small job. We’re recruiting people like you to help our Province achieve big things.


At the Department of Transportation and Infrastructure Renewal (TIR), we do more than maintain and build our provincial road network. In fact, we have a variety of Divisions. The Driver Medical Fitness Group is another area within TIR, which falls under the umbrella of the Registry of Motor Vehicles.  Our Group is responsible for ensuring that Nova Scotians meet accepted medical standards for the safe operation of motor vehicles. The section is a high-pressure, fast-paced environment responsible for processing a large volume of work under deadlines.


About Our Opportunity


As the Clerk, you will be primarily responsible for supporting Driver Medical Fitness Administration. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter.


Primary Accountabilities


You are responsible for supporting Driver Medical Fitness Administration. As part of the overall records management process, you will maintain driver records. You will prepare files for review by the Driver Medical Fitness Case Assessors and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar’s requests and decisions.


You will respond to a high volume of telephone inquiries and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track.  You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.


Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.


This position provides the opportunity work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Physicians/ Medical Professionals, Law Enforcement, and information from other Canadian provinces and territories.


Qualifications and Experience


You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.


You are proficient in data entry and have well developed writing and computer skills. You must have high attention to detail and be accurate in your work; the data you input will have a direct impact your clients.


A working knowledge of the Motor Vehicle Act and Registry of Motor Vehicles (RMV) System are considered an asset.


You are self-motivated individual who works both independently with minimal supervision and participates fully as an effective team player. Consistently you maintain confidentiality in all you do. You possess problem solving ability and also analyze and present information in clear, concise manners.  Your exceptional interpersonal and communication skills are essential when responding to client inquiries. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.




Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


  • Normal work week is 35 hours/week, 7 hours/day.
  • May be required to work overtime on occasion.
  • Typically located in comfortable office environment.
  • Much of the time is spent in a comfortable position with frequent opportunity to move about.
  • Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a computer.
  • May experience pressure with deadlines and need for accuracy.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.



Pay Grade:  CL 18  

Salary Range:  $1,571.23 - $1,758.00 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to


                                                                                                                                            Click here to see how we won!