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Complaint Intake Clerk (Clerk 3)



Competition # : 33661 

Department: NS Police Complaints Commissioner

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 12/8/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Office of the Police Complaints Commissioner receives, manages, and overseas complaints about the conduct of municipal police officers. 


About Our Opportunity


As the Intake Clerk, you are the frontline contact for the public providing information on the police complaints process. You are responsible for seeking clarification or additional information from complainants about their complaints and are responsible for preparing letters and maintaining the manual file. 


Primary Accountabilities


-receive and direct correspondence to the appropriate staff member.

-prepare form letters. 

-enter data into an existing database. 

-order office supplies.

-code invoices and send for payment. 

-provide administrative support for the office. 


Qualifications and Experience


As the successful candidate, you have four years related experience or an equivalent combination of training and experience. 


You have excellent written and oral communication skills along with an ability to work independently as well as collaboratively. You demonstrate sound judgement and an ability to adapt to a fast changing environment. You are able to handle difficult conversations. 


You have knowledge of the Nova Scotia Police Act and Regulations regarding the complaint process, along with general knowledge of government programs and policies. You demonstrate a knowledge of filing systems and specialized document management systems such as STAR/STOR and FileNet.  You have a good working knowledge of computer software and equipment, such as Microsoft Word, Excel, and Outlook. You have the ability to translate complex information into plain language and are respectful of cultural differences.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. 


Additional Information


A criminal background check is required.


This is a 50% part-time permanent position based in Halifax, Nova Scotia.


On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View the news release here.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths. 
  • Department Specific Flexible working schedules.



Pay Grade:  CL 18  

Salary Range:  $789.54 - $883.39 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to