Customer Service Representative (Clerk 3 - RRSS Hiring Pool)
Competition # : 46557
Department: Service Nova Scotia
Location: HALIFAX
Type of Employment: Temporary
Union Status: NSGEU - NSPG
Closing Date: 11-Aug-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
About Our Opportunity
As a Customer Service Representative, you are the face and voice of the Province of Nova Scotia. You are responsible for delivering programs and services to meet the needs of fellow citizens. Providing excellence in service is demonstrated through your interactions with clients on the phone, in-person, and online, while delivering service within expected standards.
This is a hiring pool competition intended to fill temporary part-time positions with an anticipated end date of December 2025. The working schedule for these positions is from 5:30 PM to 9:00 PM Monday to Friday. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate and the overall duration of the position in accordance with the collective agreement.
Primary Accountabilities
- Opening mail, and process requests through tracking system.
- Processing requests received, accurately and within service standards to ensure client expectations are consistently met.
- Communicating accurate information in a timely manner to clients and within the team on the phone, online, and in person.
- Preparation of daily cash reports.
- Balancing daily transactions received and processed for self, peers and or team.
- Participating in training and team meetings related to and supporting the position, division, department, and government.
- Assisting with user acceptance testing.
Qualifications and Experience
Do you have a minimum of four years customer service in a fast-paced environment? Are you flexible and adaptable? Are you able to adjust your tasks throughout the day, whether it be answering the phones, serving clients in person, and then replying to emails?
If so, you’ve checked some of the key requirements for the position.
You should also have strong customer service as well as communication skills (both written and spoken). In addition, you will need to make decisions based on the interpretation and administration of policies, guidelines, and legislation. We will teach you what you need to know, but you will also be called upon to exercise good judgment.
Lastly, technical skills: we use Microsoft Office products as well as various custom applications. At a minimum you need to have experience using Word, Excel, Power Point, Teams and Outlook. If you happen to have knowledge and experience with Amanda, RegSys, NSIFTA, SMP, or WRS this would be viewed as an asset, along with any other languages you might speak!
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Benefits
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Additional Information
This is a hiring pool competition intended to fill temporary full-time positions with an anticipated end date of December 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate and the overall duration of the position in accordance with the collective agreement.
The schedule for these positions is from 5:30 PM to 9:00 PM Monday to Friday.
What We Offer
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
- Department Specific Flexible working schedules.
Pay Grade: CL 18
Salary Range: $1,684.00 - $1,884.17 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
