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Director, Internal Operations (Service Design & Delivery)



Competition # : 34052 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 1/21/2022 (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

The Nova Scotia Digital Service (NSDS) is a team within government and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.


Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.


At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging! 

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.


Who You Are


You are an internet-era servant leader who has strategic leadership experience with a track record of delivery.  You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 


You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.


Your Role & Its Impact


As the Director, Internal Operations you will be responsible for:



  • Assisting and continuously improving the effective administration associated with delivering most of government’s programs to support the scaling and modernizing of our delivery capabilities.
  • Providing strategic direction and leadership in the planning and management of the structure, model, resources, employee engagement and change management of  the Service Design and Delivery division, which are organized teams of highly skilled digital practitioners.
  • Ensuring Service Design and Delivery is following government requirements and provide quality control and oversight for briefings, ministerial approvals, treasury and policy board requirements, contract management, procurement, budget and financial management, and ensure timely and accurate responses to FOIPOP, Media requests, and Ministerial Correspondence.


How you can make an impact



  • Building a strong team of engaged, internet-era technology, servant leaders. Empower them to use internet-era ways of working, keep a strong focus on delivery priorities, be accountable for delivery, and act swiftly to respond to changing requirements.
  • Building and leading a digital culture of change and innovation within NSDS and create opportunities for the teams in pursuing excellence in service & delivery.
  • Being a trusted executive advisor to leadership, team members, and partners providing business-specific expertise and consultative services in the effective management of the division.
  • Working collaboratively with other leaders and stakeholders across government to continuously identify spaces where the team can add value to clients, understand their needs to develop and deliver excellent user-centered products/services.
  • Bringing high-quality technological capability into government to drive the transformation that enables next generation digital public services, and high-quality working environments for public servants. 
  • Being responsible for the financial position of the division, department, and wider government context, promoting and visibly demonstrating a culture of ‘value for money’.
  • Ensuring the division is allocating financial resources and deploying human resources strategically.


What You Bring To The Table


Your ability to: 


  • coach, inspire and educate colleagues about the opportunities of digital products
  • build collaborative high performing teams that can apply and scale internet-era and client centric ways of working
  • develop team capability and upskilling them to deliver client- canted, solution-based products 
  • exhibit political acumen in managing and communicating with multiple stakeholders and partners


Your experience in: 


  • complex multi-dimensional organization with varied need for technology solutions
  • internet-era practices, and ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes 
  • developing strategies for effective need identification and translation into the required product solution 
  • contract management and negotiation, effective partnership management 
  • effective budget management and human resource allocation  
  • developing approaches for impactful and meaningful employee engagement 

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

What We Offer


  • An opportunity to fundamentally reshape the way programs and services are delivered for an ambitious, complex organisation that serves nearly a million people and positively impact the lives of Nova Scotians. 
  • A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province. 
  • Be a recognized internet-era technology leader via talks, events, and blogging. 
  • The freedom and significant opportunity to shape a team and supplier ecosystem
  • A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in. 
  • Forward-thinking policies and strategies.
  • Countless career paths and resources to develop yourself.
  • Department specific flexible working schedules, to support your life at and outside work.




We offer you a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. 

Additional Information


  • While this position is based in Halifax, travel throughout the province will be required periodically. 
  • On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View the news release.




Pay Grade:  EC 14 

Salary Range:  $4,075.74 - $5,106.37 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to