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Executive Director, Business and Consumer Services



Competition # : 35862 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 7/11/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Service Nova Scotia and Internal Services is an exciting department with more than 1,700 staff across the province who design and deliver a variety of government programs and services. We serve the citizens of this province, about ten thousand employees across government and a broader range of public partners in the health, university and municipal sectors. Our strong and solid commitment to service excellence guides and supports everything that we do. Our employees are valued for the work they do and empowered to share new and innovative ideas.   Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.


At SNSIS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the SNSIS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.


About Our Opportunity


Reporting to the Associate Deputy Minister responsible for the Program Modernization Branch, the Executive Director of Business and Consumer Services will champion the modernization of legislation, red tape reduction and the effective administration of a number of critical programs. The Executive Director will lead a transformational agenda as part of the senior management team of Service Nova Scotia and Internal Services, building a culture focused on service excellence, red tape reduction and program modernization.


The incumbent will establish a deep understanding of, and strong working relationships with, regulated businesses which will inform the work of the division.  The Executive Director will work collaboratively with members of the senior management team to build a culture of excellence and set strategic direction.  The Executive Director oversees all day to day divisional management, is accountable for coordinating divisional planning and operations processes (strategic, legislative, policy, program, business, budget, human resources, workforce succession, etc) and is the final approval before the ADM signs off and transmits high level matters requiring the DM, Minister, and /or Cabinet approval.

Primary Accountabilities


  • Provides senior executive level oversight, strategic and innovative leadership for multiple comprehensive regulatory environments from a business regulation perspective in an effective and efficient manner for the province
  • Ensuring streamlined and modernized legislation and regulations
  • Effective administration of acts and supporting regulations
  • Development and implementation of frameworks for policy, program and quality management; development and implementation of service level agreements to allow programs to be delivered effectively and efficiently
  • Ensuring the security, integrity and accuracy of the information.
  • Ensure the effective management of human and financial resources by setting and evaluating staff performance targets, promoting diversity, equity, inclusion and accessibility  and a healthy and engaged workplace

Qualifications and Experience


You are a dynamic and progressive leader who has a bachelor’s or master’s degree in a related discipline (e.g., public administration, human resources, business/commerce), coupled with several years of progressive related work experience including experience at the senior leadership level.


 In addition to the above, you are:

  • an experienced servant leader, championing the importance of people, teams, diversity and culture 
  • equally at ease presenting to senior leaders, elected officials, or a program team 
  • a clear, articulate communicator 
  • able to work under pressure, to tight deadlines 
  • good at building relationships within, and beyond government
  • experience at a senior level, in the public or private sector, of delivering transformational change, to deliver cost savings and service improvements 
  • experience in the development and implementation of enterprise wide strategies to effect transformational change 
  • understanding of and experience with legislative and government decision making processes 
  • a strong commitment to customer service excellence, teamwork and collaboration 
  • experience applying innovative approaches to sourcing services



 An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Equivalencies considered include, but are not limited to, 7 years of relevant experience and training in the field of public administration, human resources, business/commerce, coupled with several years of progressive related work experience including experience at the senior leadership level.



The Government of Nova Scotia has adopted the LEADS Leadership Framework.  During the interview, candidates will be expected to express how they have demonstrated the key behaviours and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains includes Leads Self, Engage Others, Achieve Results, Develop Coalitions and Systems Transformation.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

Working Conditions


  • Normal work week is 35 hours/week, 7 hours/day
  • May be required to work overtime on occasion

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department specific flexible working schedules



Pay Grade:  EC 15 

Salary Range:  $4,602.86 - $5,753.55 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to