Executive Director User Support Svcs & Executive Director Enterprise Technology (2 opportunities)



Competition:           #43471


Salary:                     $4,952.21 - $6,809.27 Bi-Weekly / $128,757.46 - $177,041.02 Annually (EC 16)


Position Type:        Full-Time Permanent (35 hours a week)


Benefits:                 Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension


Location:                Halifax


Department:           Cyber Security and Digital Solutions


Classification:        Exclusion-NSPG


Closing Date:         July 31, 2024 @ 11:59PM Atlantic Time





Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia.


At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.


Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.


Join our team at CSDS as we shape the future of digital services in Nova Scotia,
and make a real difference to Nova Scotians



The Mission: (About the Opportunities)


The CSDS is in search of two Senior Executive Director positions:

  • Executive Director of User Support Services
  • Executive Director of Enterprise Technology.


Both leaders will join a dynamic senior leadership team and be responsible for delivering seamless digital experiences across the entire spectrum of government services, including healthcare.


As visionary digital leaders, you will lead the design, delivery, continuous improvement, and support of a wide variety of digital services and user-centric experiences to civil servants and healthcare workers, not only within hospitals but across all government departments, ensuring operational excellence and service quality throughout Nova Scotia's public sector.



Your Role & Its Impact (Primary Responsibilities)


Executive Director of User Support Services:


  • Develop & Lead Service Strategy: Lead the development of a digitally enabled service strategy and roadmap that focuses on public servants’ user needs.


  • IT Support Services: Shape the future of province-wide IT support services, including strategic oversight for desktop support and service desk operations across healthcare and all other government departments.


  • Innovative Initiatives: Lead initiatives to transform users’ IT support experiences within hospitals and government entities, ensuring service quality and operational efficiency.


  • Collaboration: Collaborate with leaders across all sectors of government to align IT support services with sector needs and strategic objectives.


  • Service Desk Improvements: Champion improvements for our service desk, enhancing responsiveness, user satisfaction, and support for all government employees.

Executive Director of Enterprise Technology:


  • Digital Communication Services: Set the vision for the design, delivery, and continuous improvement of digital communication services such as telephone, digital signage, and print services across government and healthcare.


  • User-Centric Products: Deliver products for individuals and teams to enable and accelerate modern workplace productivity, promote awareness and adoption of digital collaboration tools, and provide support for modern digital collaboration experiences.


  • Contract and Vendor Management: Provide expertise on Contract and Vendor Management, ensuring best value for investments, vendor compliance, and performance targets are met, while mitigating risks and fostering strategic partnerships.


  • Service Excellence: Champion service excellence across all aspects of IT service delivery, implementing ‘white-glove’ service standards and practices.


  • Continuous Improvement: Innovate and continuously improve IT service and contract management practices, aligning with the organization's digital transformation objectives.


Who We Are Looking For


Collaborative Leadership:

  • A leader who excels in engagement and communication, capable of fostering partnerships to deliver seamless digital experiences in a multifaceted environment.
  • A servant leader who empowers, leads, and challenges multidisciplinary teams to design for user needs, not just organizational convenience.


Strategic Vision:

  • A visionary leader who can set and execute a strategic direction for IT services and digital transformation.
  • An individual with a proven track record of elevating IT service delivery across diverse sectors.


Proven Problem-Solving Skills:

  • A proactive problem solver who thrives in a fast-paced environment.
  • Commitment to using technology to enhance public services, with a passion for operational efficiency and user satisfaction.




Educational Background:
•    A relevant combination of education and experience in Technology, Computer Science, Business Administration, or related fields.
•    Formal education is valued, but equivalent work experience, training and certifications are equally considered.


Leadership Experience:
•    Extensive experience in IT support management or technology leadership roles.
•    Proven track record of leading and managing large, multidisciplinary teams.


Strategic and Operational Planning:
•    Strong skills in strategic planning and operational execution.
•    Experience in developing and implementing IT service delivery strategies.

Technical Expertise:
•    In-depth knowledge of digital communication services, IT infrastructure, and cybersecurity.
•    Experience with modern workplace productivity tools and digital collaboration platforms.


Stakeholder Management:
•    Exceptional skills in managing relationships with internal and external stakeholders.
•    Strong communication and negotiation skills to foster partnerships and collaborations.


Problem-Solving Abilities:
•    Proven ability to solve complex problems and make data-driven decisions.
•    Experience in improving operational efficiency and enhancing user satisfaction.


We understand that everyone brings unique skills and experiences to the table. 
If you don’t meet all the qualifications but believe this role aligns with your capabilities and aspirations, we encourage you to apply and tell us why you would be a great fit. 
At CSDS, we understand the value diversity in experiences and perspectives bring. Often the best teams are those that blend a variety of viewpoints and expertise.





  • Relevant certifications such as ITIL, PMP, CISSP, or similar credentials.


Technical Skills:

  • Proficiency in enterprise IT systems, cloud computing, and emerging technologies.
  • Experience with contract and vendor management, including setting performance targets and ensuring compliance.


Innovation and Continuous Improvement:

  • Demonstrated ability to drive innovation and lead continuous improvement initiatives.
  • Experience in implementing ‘white-glove’ service standards and best practices in IT service management.


Project Management:

  • Strong project management skills with experience in managing large-scale IT projects.
  • Ability to oversee project timelines, budgets, and deliverables to ensure successful implementation.


Public Sector Experience:

  • Experience working within the public sector or a large, complex organization.
  • Understanding of public sector challenges and opportunities related to digital transformation and IT service delivery.


Benefits & Perks


At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:


  • Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.


  • Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.


  • Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.


  • Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.


  • Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.


  • Support in Times of Need: Receive short- and long-term disability assistance when required.


  • Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.


  • Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.


  • Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.


  • Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.



Pay Grade:  EC 16 

Salary Range:  $5,447.43 - $6,809.27 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.