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Inventory Reconciliation Clerk (Clerk 4)

Date: Jan 8, 2019

Location: HALIFAX, NS, CA, B3J3P7

Company: The Government of Nova Scotia

 

 

Apply By: 1/22/2019  

 

Office of Service Nova Scotia 

 

Inventory Reconciliation Clerk (Clerk 4), Term, HALIFAX 

 

Competition # 17698  

 

 

About Us

 

Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, or want to do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.

 

At Service Nova Scotia, we touch every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.

 

About Our Opportunity

 

Reporting to the Manager of Operations Support, you will review and investigate the Registry of Motor Vehicles (RMV) activities to ensure compliance with established Registry of Motor Vehicles policies and procedures within Service Nova Scotia. This is achieved through the review and analysis of data related to the issuance and use of department inventories and monies as well as through the transaction review process. You will also detect instances of fraud or theft and investigate and report on such incidents.

 

In addition, you will schedule and monitor inventory counts for workstation, line and warehouse users of the RMV system. You will investigate inventory discrepancies which are identified as the result of inventory counts and you will provide direction to Senior Customer Service Representatives and/or Customer Service Leaders regarding the appropriate action required to correct errors. You will contact clients of the RMV to obtain information necessary to investigate inventory discrepancies and counsel clients in instances where escalated concerns have been referred by a Client Contact Centre. In this position, you will conduct semi-annual Field audits of RMV Office locations throughout the Province. Lastly, you will review requests for the addition or removal of RMV users from various applications, and will determine the appropriateness of the request.

 

About You

 

To be successful in this position, you possess a minimum of 5 years of relevant experience. An equivalent combination of training and experience may be considered. You have the ability to think analytically, and conceptually and to develop practical solutions to problems and service delivery challenges. You must have an advanced knowledge of Registry and Motor Vehicle policies and procedures, with particular focus on inventory and cash handling. Strong written, verbal, and listening skills are critical for this position. A valid driver's licence is required for this position. Experience in report writing would be viewed as an asset.

 

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

 

Other Considerations

 

This is a Term position with a planned end date of December 21, 2019.

 

 

Pay Grade:  CL 22  

 

Salary Range:  $1,734.00 - $1,918.00 Bi-Weekly

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU).

 

If applying from outside a government office, employees must apply correctly via this link:

 

 

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.  

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

 

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify on your electronic application.

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.  For questions or concerns, please contact Competitions@novascotia.ca.

 

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