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Manager, Consumer Protection



Competition # : 35454 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 5/24/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


At Service Nova Scotia & Internal Services (SNS-IS), we impact every citizen, business and municipality in Nova Scotia. Service Nova Scotia’s mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. We are here in the public service to be a part of rewarding work that makes a positive impact on our province.


The Business and Consumer Services division regulates Nova Scotia’s consumer marketplace and is a centre of excellence for research and policy that supports programs and legislation for the department.  We help consumers make informed decisions in a trusted marketplace.


About Our Opportunity


Reporting to the Director of Consumer Programs, you are responsible for the day-to-day oversight of the Province’s Consumer Marketplace Strategy, which balances consumer protection with making it easy to do business in Nova Scotia.  In addition, you are responsible for the management of consumer protection programs, including Heating Rebate Assistance Program (HARP) and the Property Tax Rebate for Seniors (PTRS) program .  Lastly, you are accountable for the oversight of education and awareness of rights and protections to consumers set by Nova Scotia law.  

Primary Accountabilities


  • Maintaining expertise and in-depth knowledge of current program areas
  • Developing and implementing new or revised policies that align with current legislation and regulations 
  • Managing the promotion of the province's consumer education and awareness programs and initiative that help individuals to become more informed about the good and services being offered in the marketplace 
  • Managing all stakeholder consultations for the Business and Consumer Services Division 
  • Coaching, and performance managing staff within the department

Qualifications and Experience


To be successful in this position, you hold an undergraduate degree, in addition several years of progressive experience in a related field.  You require an understanding of government processes (such as cabinet submissions) and experience in developing and maintaining internal and external stakeholder relationships.  You also have experience leading teams, and in managing organizational change.   Strong communication skills (both oral and written), effective decision-making skills, sound judgment and analytical skills are required to be successful in this position.   You also have the ability to master subject matter expertise in order to manage program modernization projects and to effectively manage competing priorities and demands.   Knowledge of consumer protection programs would be viewed as an asset. A graduate degree would also be considered an asset.


The following competencies are required: Analytical Thinking, Action Management, Team Leadership, Initiative, Effective Interactive Communication, Partnering & Relationship Building and Intercultural & Diversity Proficiency.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions


Most of the time is sitting in a comfortable position and there if frequent opportunity to move about; on rare occasions the incumbent may need to bend of move/lift light articles. There is frequent need to concentrate or to distinguish or interpret a variety of sensory inputs (e.g. short periods of close attention several times per day). There is frequent pressure from changing deadlines, multiple stakeholders and conflicting demands. There may be some unpleasant public contact and challenging human resource situations.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  EC 11 

Salary Range:  $3,143.79 - $3,929.78 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to