Manager, Digital Collaboration (E-mail Operations)

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At the Department of Cyber Security and Digital Solutions CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs. 

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered. 

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs. 

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians. 

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges. 

What Are We Looking For

In a manager role, you will lead a team of professionals and are responsible for overall development and delivery of our email services, in accordance with legislation, policy and/or regulations.

The Manager is accountable for strategic and operational leadership through direction, planning, evaluation, and implementation requiring experience with and knowledge of legislation, regulations, policies and programs to support departmental and government priorities.  Works collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate.

Your Role & Its Impact

As the Manager, Digital Collaboration (E-mail Operations), you will be responsible for:

• Working closely with government and healthcare users to ensure the Email services are being deployed and used effectively. 

• Communicating and implementing digital concepts.

• Monitoring performance against key performance indicators and providing recommendations based on data.

• Creating and maintaining relationships with internal and external clients.  

• Collaborating within other areas of government and the department to develop internet era policies around the use of strong vendor management.

How You Can Make An Impact

• Establish the product vision and provide strategic direction to achieve that vision.

• Work with and lead multidisciplinary team to promote internet-era ways of working.

• Motivate your team and everyone around you through great storytelling and communication.

• Dive deep to understand the needs of internal and external users, stakeholders, and partners and their related program goals, program policies and operational constraints so that you can develop products that are valuable, usable, and feasible.

• Translate the needs of the users, partners, and public servants into multi-channel services.

• Work with the team to deliver products and iteratively improve them through several cycles.

• Help your team build the right things in the right order by developing and prioritizing user stories, product roadmaps and backlogs based on evidence and your knowledge of user needs.

• Keep people informed and engaged by working in the open about the design and development of your products and promote their uptake.

You can also make an impact by:

• Being strategic and tactical - you'll help define the product strategy, but also roll up your sleeves to get it launched.

• Setting measurable goals for your product and report against these to demonstrate progress against stated benefits.

• Seeking to understand how a product technically works, ask questions and challenge assumptions.

• Representing users throughout the design and delivery process and use their feedback to inform continuous improvement while ensuring smooth operations.

• Ensuring the service is designed with accessibility from the start.

• Being responsible for the quality of your products.

What You Bring To The Table

To be considered for this opportunity, you hold experience and expertise in the following areas: 

• At least 1 year of experience managing email operations and services.

• Decision making responsibilities for development and ongoing management of Exchange Online Protection and Microsoft Defender for Office 365, MS Place.

• Understanding of Microsoft’s Active Directory and EntraID

• Leading one or more multidisciplinary delivery teams with direct reports to deliver excellent products and services to users

• Managing the scope and budget required to deliver excellent new or existing products and services to meet our users' needs

• Launching digital products or services to customers using principles of user research usability design analytics accessibility.
   

In addition, you hold the following experience and skills:

• The ability to influence at senior levels (e.g. with senior executive teams and deputies).

• The ability to lead change through influencing collaboration across a matrix organization in a highly fluid environment.

• Building empowered teams by delegating authority and providing coaching and support.

• Internet-era practices, and ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes.

• User centered, innovative and product management approaches to ensuring the secure delivery of services.

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
 

What We Offer

• An opportunity to fundamentally reshape the way programs and services are delivered for an ambitious, complex organization that serves nearly a million people and positively impact the lives of Nova Scotians.

• A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province.

• Be a recognized internet-era technology leader via talks, events, and blogging.

• The freedom and significant opportunity to shape a team and supplier ecosystem.

• A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in.

• Forward-thinking policies and strategies.

• Countless career paths and resources to develop yourself.

• Department specific flexible working schedules, to support your life at and outside work.

Additional Information

While this position is based in Halifax, travel throughout the province will be required periodically.

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week. 

• Secure Your Future: Access a defined benefits pension plan for a stable retirement. 

• Annual Leave & Holidays: Start with 3 weeks (15 days) of annual vacation. 

• Supportive Leadership: Our leadership prioritizes flexibility, communication, and enabling your success.

• Support in Times of Need: Rely on short- and long-term support options tailored to help you and your family when it matters most.

• Employee and Family Support: Access our Employee and Family Assistance Programs for comprehensive resources and guidance.

• Cross-Sector Collaboration: Engage with various stakeholders and government departments, building expertise and connections that enrich Nova Scotia’s future, and your own professional development. 

• Growth & Development: Explore career paths in specialized areas like digital service design, cybersecurity, enterprise risk, digital platforms, mission IT, and more.

• Lifelong Learning: Expand your skills with ongoing training and development opportunities.

• Professional Advancement: Dive into public service with endless opportunities for growth, learning, and meaningful contributions.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.