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Manager, Digital Communications

                                                                                                           

 

Competition # : 36278 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 8/23/2022 (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

 

The Nova Scotia Digital Service (NSDS) is a team within government and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.

 

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people

 

 

At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging! 

 

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

 

Who You Are

 

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 

 

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.
 

Who You Are

 

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 

 

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

 

About Our Opportunity

 

We are looking to transform the way we serve our citizens and to strengthen our team with the addition of a new Manager of Digital Communications.  In this role, you will lead a team of technical professionals supporting the delivery of modern digital experiences to users in Government and Healthcare. Some of the current products and services within the Digital Communications portfolio include, Video Conferencing (including Poly, MS Teams and WebEx), Virtual care, Digital Signage and Mass Notification services.

 

Specifically, you will be responsible for delivering on the strategic direction for the portfolio along with providing operational leadership built around the needs of users.  You will also be responsible for the overall delivery, on-going success and continuous improvement of digital services, in accordance with legislation, policy and/or regulations.  

 

What You Will Be Doing

 

The Manager, Digital Communications is responsible to:
•    Manage a team of technical professionals to deliver digital communication services to Government and Healthcare users; including human, workload and financial management
•    Promote a culture of trust, teamwork, and psychological safety 
•    Support the design and delivery of a unified communications strategy for Government and Healthcare
•    Work with various stakeholders across Government and Healthcare to build collaborative relationships and find new ways to innovate
•    Keep a strong focus on delivery priorities, being accountable for delivery, and acting swiftly to respond to changing user needs
•    Work with multidisciplinary teams to promote internet-era ways of working and provide strategic direction to achieve digital transformation
•    Dive deep to understand the needs of internal and external users, stakeholders, and partners and their related program goals, program policies and operational constraints so that you can deliver products/services that are valuable, usable, accessible, and feasible
•    Keep people informed and engaged by working in the open and sharing user stories
•    Seek to understand how a product technically works, ask questions and challenge assumptions
•    Set measurable goals and reporting metrics for your team to demonstrate progress against stated benefits

 

What You Bring to the Table

 

To be successful in this position, you must have at least five (5) years of relevant experience leading teams, implementing high quality digital products and services and a bachelor’s degree in a relevant discipline or equivalent training and experience.  

 

Your ability to:
•    Lead a team of direct reports to deliver excellent digital products and services to users
•    Manage the strategic direction, scope and budget required to deliver service excellence with new and existing digital products to meet users needs
•    Launch digital products to customers using principles of user research, usability, analytics, and accessibility

Your experience in: 
 
•    Decision making responsibilities for development and ongoing management of high-quality digital products/services
•    Influencing at senior levels (e.g. with senior executive teams and deputies) 
•    Leading change through influencing collaboration across a matrix organization in a highly fluid environment 
•    Building empowered teams by delegating authority and providing coaching and support
•    Internet-era practices, and ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes 

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.
 

Equivalency

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

 

What We Offer

 

  • An opportunity to fundamentally reshape the way programs and services are delivered for an ambitious, complex organisation that serves nearly a million people and positively impact the lives of Nova Scotians. 
  • A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province. 
  • Be a recognized internet-era technology leader via talks, events, and blogging. 
  • The freedom and significant opportunity to shape a team and supplier ecosystem
  • A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in. 
  • Forward-thinking policies and strategies.
  • Countless career paths and resources to develop yourself.
  • Department specific flexible working schedules, to support your life at and outside work.

 

Benefits

 

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

 

Additional Information

 

While these positions are based in Halifax, travel throughout the province will be required periodically. 

 

 

     

Pay Grade:  EC 12 

Salary Range:  $3,458.20 - $4,322.75 Bi-Weekly   

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

 

Current government employees may access this posting through the link below:

 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.