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Manager, Early Learning and Child Care Operations



Competition # : 37767 

Department: Education & Early Childhood Development

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 2/3/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Education and Early Childhood Development is leading the transformation of the early years and public education system in Nova Scotia. We are doing this by designing an innovative curriculum, facilitating excellence in teaching and learning, ensuring an inclusive education experience, and working closely with our partners in education. This department is a perfect fit for those that want to be part of the future of early learning, child care, and public education in the province by supporting children, students and families with a strong foundation for success in a progressive and responsive policy environment.


About Our Opportunity


We’re looking for an exceptional leader who shares our vision of transforming the early learning and child care system in the province – one that focuses on creating quality programs that are inclusive, affordable, and accessible.


In this exciting role as Manager, Early Learning and Child Care Operations, you will be accountable for operational leadership and support to provincial teams responsible for the Child Care Subsidy program and Licensing Services to regulated early learning and child care operators. You will support the achievement of departmental and government priorities, and ensure work of the Operations team is integrated within the broader work of the division. 

Primary Accountabilities


As the Manager, ELCC Operations, you will:

  • Foster a culture of service excellence and a commitment to idea generation, innovation and continuous quality improvement with respect to operational processes within the division and branch;
  • Ensure departmental policies, with respect to program delivery and procedures, are adhered to in an efficient and productive manner;
  • Ensure staff compliance with the responsibilities, legislation, policies, and procedures by continuous monitoring of operations and staff performance; 
  • Ensure the effective use of resources by setting and evaluating team performance targets;
  • Develop, review, and validate Standard Operating Procedures;
  • Resolve issues, identify trends, and use data to inform decision making;
  • Oversee the implementation of new programs, policies and procedures;
  • Work to resolve client service issues as they are elevated from front-line staff;
  • Develop and maintain positive relationships with key partners, ensuring a keen understanding of the needs of individuals seeking assistance with the costs of child care and those delivering early learning and child care programs; and
  • Identify innovative ways to strengthen programs, programs, policies and procedures.


Qualifications and Experience


To be successful in this role, you will have:   

  • A bachelor’s degree and five years of related experience.  An equivalent combination of training and experience may be considered;
  • Significant experience leading and motivating teams in a regulated client service environment, applying coaching and mentorship practices to produce exceptional results;
  • Significant experience providing interpretation of policies, procedures, and directives, setting and monitoring service process standards, and consistently ensuring program compliance;
  • Demonstrated experience taking client centred approaches to program improvement and resolving complex situations;
  • A high degree of problem-solving skills to introduce, promote, and implement new ideas and resolve conflicts and concerns as they arise;
  • Excellent verbal and written communication skills, time management and organizational skills, and the ability to build and maintain effective relationships with internal and external partners.
  • Experience applying the concepts of equity, diversity, and inclusion to all areas of your work, and will support your colleagues and members of your team to do the same.

Assets considered for this position:

  • Working knowledge of programs and services offered by the Early Learning and Child Care Branch, Department of Education and Early Childhood Development, and current legislation, regulations, and policies.
  • Previous experience in a highly regulated or compliance-based environment, including experience interpreting regulations, policies and procedures and providing timely advice on their application.

We will assess the above qualifications and competencies using one or more of the following tools: oral presentations, interview(s), and reference checks.




Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.


Working Conditions


  • Have a valid Nova Scotia driver’s license.
  • Work in a comfortable office setting.
  • Periodic travel to other locations within the province may be required.
  • Your normal work week is 35 hours/week, 7 hours/day.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths. 
  • Department Specific Flexible working schedules.



Pay Grade:  EC 11 

Salary Range:  $3,143.79 - $3,929.78 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to