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Manager, Operations Support



Competition # : 35428 

Department: Community Services

Location: HALIFAX

Type of Employment: Term

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 7/4/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) is a large and diverse department that provides a broad portfolio of programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure. This is achieved through working collaboratively internally across all divisions of the department, and externally with a significant network of service providers, other departments, and levels of government, to achieve the desired and shared outcomes for the citizens who seek services and the department as a whole.


The Department is responsible for a broad range of social services including those under Child Youth and Family Support (CYFS), Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).


For more information on our department please visit


About Our Opportunity


Are you known as an innovator? Is connecting with people and partnering to deliver solutions one of your top qualities? We’re hiring a Manager, Operations Support.


As Manager, you will report to the Director, and will lead, guide, and support a team of professionals in the Services and Supports Unit which is part of the Strategic Services Division.  Through planning, evaluation, and implementation, this unit is accountable for supporting the delivery of both operational and transactional services. We count on your leadership expertise and operational experience to enhance and support departmental and government priorities. This role works collaboratively across government and with various stakeholders and sectors to build innovative strategies.


Primary Accountabilities


We count on your leadership and expertise to:


  • Provide program and system management support for case management software and transactional services programs.
  • Lead a team of professionals and ensure priorities and objectives are met and aligned across the department.
  • Be a forward thinker, keeping aware of new trends and technologies and how they can enhance operations.
  • Work collaboratively with other department units, government departments and stakeholders (internal and external) to ensure best strategies for delivery.
  • Identify, recommend, improve, and implement processes, systems, and procedures.
  • Develop and monitor service standards, practices and appropriate evaluation mechanisms that lead to continuous improvement of functions and services.
  • Provide advice and interpretation of policies and legislation to stakeholders.
  • Provide direction to Ministerial requests.
  • Develop and/or deliver budget plans.


You will represent the Department on committees with stakeholders. You will also ensure the effective management of human and financial resources by setting and evaluating performance, promoting diversity and a healthy workplace, and demonstrating leadership competencies.


Qualifications and Experience


This may be the right opportunity for you if you have a university degree from a recognized school in the field of business or information management plus several years of related management experience. Experience and/or education in Information Technology would be considered an asset.


As the next Operations and Supports Manager you have:


  • A strong technical background with experience in a variety of computer software including system administration.
  • Experience with case management systems.
  • Experience working within an operational environment.
  • Experience with deadlines and processing transactional services and applications.


A few of your key qualities also include being highly organized with strong time management skills. Also, strong skillsets in leadership, relationship building, and team collaboration.  You are also:


  • A strong collaborator with a capacity to create a culture where idea generation and innovation are supported.
  • Passionate for teamwork and work well under pressure.
  • Have a high degree of problem-solving skills to introduce, promote, and implement new ideas within the division, and resolve conflicts and concerns as they arise.
  • Maintain professional integrity and ethics while sustaining relationships and balancing conflicting demands from various stakeholders.
  • Understand, and will promote, the importance of diversity, culture, and inclusion within your team and in the development and management of all strategies, policies, standards, program design, and initiatives.
  • Decisive and an effective communicator (verbal and written).


Leadership competencies required at this level of work are:  Decisiveness, Strategic Orientation, Developing Others, Team Leadership, Self-Awareness and Personal Impact, Effective Interactive Communication, Partnering and Relationship Building, and Intercultural and Diversity Proficiency.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation, and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


This role is based in a comfortable office environment, and you may be working at your computer for extended periods of time. You may be required to travel to worksite locations.


Your normal workweek is 35 hours/week, 7 hours/day. This role does entail a high volume of work which may, at times, require longer than normal working hours. May involve evenings and weekends.


Additional Information


This is a Term opportunity with an anticipated end date of Jan 4, 2024. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.




Pay Grade:  EC 12 

Salary Range:  $3,458.20 - $4,322.75 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to