Manager, User Access and Internal Identity

About Us

At the Department of Cyber Security and Digital Solutions CSDS, we prioritize people both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotians’ evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital technical support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs-and anticipate tomorrow's challenges.

About Our Opportunity

In a manager role, you will lead a team of professionals and are responsible for the overall development, delivery and effectiveness of enterprise internal identity and access management, and identity security service operations, in accordance with legislation, policy and regulations.

The Manager is accountable for strategic and operational leadership through direction, planning, evaluation, and implementation requiring experience with and knowledge of legislation, regulations, policies and programs to support departmental and government priorities. You will work collaboratively across government, healthcare, and education, and with various stakeholders and sectors to build collaborative relationships and innovate.

Primary Accountabilities

As Manager, User Access and Internal Identity, you will be responsible for:

• Working closely with government and healthcare users to ensure the internal identity services are designed, deployed and used effectively.
• Communicating and implementing digital concepts.
• Monitoring performance against key performance indicators and providing recommendations based on data.
• Creating and maintaining relationships with internal and external clients.
• Collaborating within other areas of government and the department to develop internet era policies and strong vendor management.
  
  

Qualifications and Experience

To be considered for this opportunity, you hold experience and expertise in the following areas:

• One year or more experience as a Manager of Identity, Email or IT operations team.
• Decision-making responsibilities for the development, delivery and enhancement of Identity and Access Management, and Identity, Email and Cloud App Security services via Microsoft Defender XDR.
• Understanding of Microsoft Active Directory and Entra ID.
• Leading one or more multidisciplinary delivery teams with direct reports to deliver excellent products and services to users.
• Managing the scope and budget required to deliver excellent new or existing products and services to meet our users' needs.
• Launching digital products or services to customers using principles of user research usability design analytics accessibility.

In addition, you hold the following experience and skills:

• The ability to influence at senior levels (e.g. with senior executive teams and deputies).
• The ability to lead change through influencing collaboration across a matrix organization in a highly fluid environment.
• Building empowered teams by delegating authority and providing coaching and support.
• Internet-era practices, and ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes.
• User-centered, innovative and product management approaches to ensuring the secure delivery of services.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize that everyone brings different skills and experiences to the table and that not everyone "checks all the boxes". We encourage you to apply anyway! Tell us why you're the right fit for the job.

Benefits

The Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

While this position is based in Halifax, travel throughout the province may be required periodically. You will be required to work in an office environment during normal business hours (08:00-16:30) and support a 24/7 critical service and environment.

How You Can Make an Impact

• Establish product vision, service governance and provide strategic direction to achieve that vision.
• Work with and lead multidisciplinary team to promote internet-era ways of working.
• Motivate your team and everyone around you through great storytelling and communication.
• Dive deep to understand the needs of internal and external users, stakeholders, and partners and their related program goals, program policies and operational constraints so that you can develop products that are valuable, usable, and feasible.
• Translate the needs of the users, partners, and public servants into multi-channel services.
• Work with the team to deliver products and iteratively improve them through iterative and incremental cycles.
• Help your team build the right things in the right order by developing and prioritizing user stories, product roadmaps and backlogs based on evidence and your knowledge of user needs.
• Keep people informed and engaged by working in the open about the design and development of your products and promoting their uptake.

You can also make an impact by:

• Being strategic and tactical - you'll help define the product strategy but also roll up your sleeves to get it launched.
• Setting measurable goals for your product and report against these to demonstrate progress against stated benefits.
• Seeking to understand how a product technically works, ask questions and challenge assumptions.
• Representing users throughout the design and delivery process and use their feedback to inform continuous improvement while ensuring smooth operations.
• Ensuring the service is designed with accessibility from the start.
• Being responsible for the quality of your products.
  
  

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.