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Mortgage & Loan Administration (Program Admin Officer 1-2)



Competition # : 29770 

Department: Infrastructure and Housing

Location: HALIFAX

Type of Employment: Temporary

Union Status: NSGEU - NSPG 

Closing Date: 4/21/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Housing Nova Scotia (HNS) is the primary housing delivery agency in Nova Scotia. We are responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians. Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.


About Our Opportunity


As the Program Admin Officer, you manage and administer the collection activity for minimizing loan losses for HNS. You are a key team player who provides business subject matter expertise in the ongoing operation of the loans management IT solution. In this role, you are a negotiator, instructor, analyst, and information source with Housing Nova Scotia collection staff, Canada Mortgage and Housing Corporation, professional accountants, lending institutions and other provincial government departments.


Primary Accountabilities


You will be the subject matter expert for HNS on minimizing loan losses and for the HNS SAP Loans Management IT Solution.  To accomplish this, you will work closely with the HNS Head Office, Regional Office staff as well as the internal and external teams which support the IT Solution.  Using your strong communication abilities and subject matter expertise, you will:


  • Recommend and conduct necessary legal actions to minimize loan losses by initiating foreclosure and judgment processes including preparing supporting legal documentation to support these actions;
  • Review, analyze and report on HNS loan collection activity and arrears;
  • Provide guidance, direction and support to Regional staff on collection matters;
  • Process transactions related to loan closures and defaults; and
  • Coordinate the preparation of mortgage release documents.


For the HNS SAP Loans Management IT Solution, you will support HNS staff in its use; identify, analyze, and log defects with either Digital Services Nova Scotia or with HNS' external support provider; and perform system testing in support of defect resolution, system enhancements and upgrades.


Qualifications and Experience


You have completed your bachelor’s degree in a business-related field and have at minimum one (1) year of related experience.  A thorough knowledge and/or experience in mortgage administration and in legal processes related to collection/default procedures for both secured and unsecured debt, including bankruptcy, judgments, foreclosure, and estate claims would be an asset.


You are decisive, demonstrate well-developed analytical/problem solving, detail oriented, and are a collaborative team player who establishes and maintains effective working relationships with key stakeholders and partners. Strong communication skills (written and verbal) are essential to your success as you provide guidance, direction, and support to staff. You use discretion in dealing with confidential and sensitive financial information.


Proficiency in Microsoft Office Suite is required. Experience with government programs, policies, and procedures, along with an extensive working knowledge of Acts including Housing Development Act, Collections Agencies Act, Bankruptcy Act, and Companies Act would be an asset. Experience with SAP loans management software would be an asset.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


You will work in a comfortable office environment. While negotiating default accounts and liaising with staff, clients and stakeholders, a high degree of patience and perseverance is required. There is a regular need to balance multiple priorities, meet tight deadlines, and produce accurate results.


Additional Information


This is a temporary employment opportunity with an anticipated end date of November 30th, 2021. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 06 - PR 10  

Salary Range:  $1,805.02 - $2,588.45 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to