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Competition # : 35471 

Department: Office of the Ombudsman

Location: HALIFAX

Type of Employment: Contract

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 5/25/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


Under the Ombudsman Act, the Office of the Ombudsman addresses complaints involving provincial or municipal government departments, agencies, boards, and commissions arising from the administration of provincial and municipal laws, and matters referred to the Office by a Committee of the House. The Office also has responsibility under the Public Interest Disclosure of Wrongdoing Act to investigate allegations of wrongdoing and to investigate complaints made or referred to the Office under the Nova Scotia House of Assembly Policy on the Prevention and Resolution of Harassment in the Workplace.


We are non-partisan and operate as an independent agency. All complaints filed with the Office are confidential and not subject to Freedom of Information requests.


The Ombudsman considers and investigates complaints from people who believe they have been treated unfairly when using government services or when they believe a policy or procedure has not been followed correctly or is unfair, as well as initiates own-motion and systemic investigations. The Office also provides a proactive role in relation to programs and services for children, youth, seniors, and adult correctional facilities.


Even when a complaint is not supported, it presents an opportunity to review policies and procedures to ensure transparency and accountability in public service delivery.


About Our Opportunity


Under the Ombudsman Act, the Ombudsman is established as an independent Officer of the House of Assembly, with all the powers, privileges and immunities of a Commissioner appointed under the Public Inquiries Act.


Primary Accountabilities


The primary mandate of the Office is to investigate complaints arising from administration of provincial or municipal laws in Nova Scotia. The Office of the Ombudsman may also initiate investigations of administrative activities and practices, (own motion investigations) or matters referred to it by a committee of the House of Assembly. The mandate includes programs and services for youth, seniors, adult correctional facilities as well as systemic and policy reviews. The Ombudsman is also responsible for investigating complaints brought forward under the Public Interest Disclosure of wrongdoing Act.


This position is accountable to the House of Assembly.


Qualifications and Experience


  • University degree with significant experience with government or dealing with government (MPA and/or law degree would be considered assets);
  • Several years of progressive experience in financial (budget) management, leading teams of professionals, partnering and relationship building, and dealing with complex, sensitive investigations;
  • Experience developing and implementing strategic plans (operationally and administratively);
  • Demonstrated experience in building a culture of accountability and fairness;
  • Proven ability to communicate effectively, both written and verbal, with excellent report writing skills;
  • Experience developing and maintaining positive working relationships with stakeholders, media and other public interests; and
  • French language skills would be considered an asset.


Leadership competencies required at this level of work are: courageous decisiveness, horizontal thinking & action, change leadership, inspirational leadership, outcome focus, self-awareness & personal impact, effective interactive communication, partnering & relationship building and intercultural & diversity proficiency.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Additional Information


This is an Order in Council appointment under the Ombudsman Act and the incumbent is expected to hold office for five years and is eligible to be re-appointed. Such appointments are to be paid at rates of pay and receive benefits equivalent to civil service classifications. The Ombudsman is deemed a Deputy Head.




The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Work is conducted in office environments and external locations such as correctional institutions, secure care, long term care and adult/youth residential facilities.


Travel throughout the province, as required, sometimes on short notice. Day/night travel, sometimes with overnight stays.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Office Specific Flexible working schedules.




Pay Grade:  SO1 

Salary Range:  $5,552.71 - $7,634.94 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to