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Ombudsman Representative 1

Date: Nov 5, 2020

Location: HALIFAX, NS, CA, B3J 1H6

Company: The Government of Nova Scotia



Competition # : 27670 

Department: Office of the Ombudsman

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG 

Closing Date: 11/26/2020

About Us


The Office of the Ombudsman addresses complaints involving provincial or municipal government departments, agencies, boards and commissions.


We are non-partisan and operate as an independent agency. All complaints filed with the office are confidential and not subject to Freedom of Information requests.


The Ombudsman considers and investigates complaints from people who believe they have been treated unfairly when using government services or when they believe a policy or procedure has not been followed correctly, or is unfair.


An important objective for our Office is to explain why and how a complaint can be seen as an opportunity to improve services provided by government. Even when a complaint is not supported, it presents an opportunity to review policies and procedures to ensure transparency and accountability in public service delivery.


About Our Opportunity


Reporting to the Manager of Youth and Seniors Services or the Manager of Investigation & Complaint Services, the duties and responsibilities of an Ombudsman Representative are governed by the Ombudsman Act and Regulations, as well as the Public Interest Disclosure of Wrongdoing Act and Regulations. 


Some of the key responsibilities in this role includes:


  • Provide independent and impartial complaint resolution involving provincial and municipal government entities within the Province of Nova Scotia.
  • Assess, review and investigate matters relating to the administration of legislation, regulations, policies and procedures affecting provincial and municipal government service delivery, including determining jurisdiction.
  • Conducting administrative review investigations, own-motion, systemic and formal investigations consisting of interpreting legislation, conducting research, conducting interviews, and the preparation of written reports which may include recommendations, through the development of investigative summaries, briefings, and may result in consultative and final reports.
  • Providing advice to management on investigations by having knowledge and a thorough understanding of programs and services delivered by provincial and municipal departments, agencies, boards and commissions.
  • Promoting awareness, access and understanding of the function of the Ombudsman to citizens and government by conducting presentations, information sessions and site visits throughout Nova Scotia.
  • And other duties as assigned.


Qualifications and Experience


Bachelor’s Degree, or the equivalent in related experience is required. Preference will be given to candidates with a Bachelor’s Degree in the social science field (e.g., psychology, social work, public administration, or law).   


Candidates must demonstrate a high degree of initiative, sound judgement, and professionalism. The ideal candidate can demonstrate strong analytical and problem solving abilities, as well as excellent communication skills (both written and oral). This position requires that Ombudsman Representatives interact with people of diverse backgrounds and experiences, and therefore strong interpersonal skills are required.


Demonstrated research skills, conflict resolution experience, as well as experience interpreting government policies, procedures, legislation, and regulations. Experience in computer applications, including Microsoft Office, PowerPoint, database, and internet is essential. Experience with developing and conducting presentations is required. 


A valid driver’s license is required. This position requires travel within the Province of Nova Scotia, and occasional travel outside the province, sometimes on short notice.




Pay Grade:  EC 09 

Salary Range:  $2,423.87 - $3,022.70 Bi-Weekly   


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


Current government employees may access this posting through the link below:



Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to



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