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Operational Analyst (Program Admin Officer 3)



Competition # : 32846 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 10/19/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.  Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click on the following link:    

About Our Opportunity

Under the direction of the Manager of Operations Support, Customer/Client Support, as the Operational Analyst (Program Admin Officer 3), you are responsible for reviewing, recommending and developing change to legislation, regulation, policy and process in line with Departmental goals.


As the Operations Analyst, you are responsible for implementing business plan initiatives and process review, through independent work or by leading cross function project teams and provides subject matter expertise to the Division, Department and Government on various programs/services delivered within the Registry of Motor Vehicles program

Primary Accountabilities

  • Develops, advises and recommends an appropriate course of action or application of legislation, regulation policy or procedure to various levels of the department.
  • Conducts research, prepares documentation and communicates with various disciplines (i.e. legal, financial, and operational) to define the current situation and identify options in order to effect proposed change.
  • Makes recommendations as to which program initiatives will be implemented.
  • Conducts technical, financial, operational, legislative, inter-jurisdictional and market assessments of various options.
  • Makes recommendations and co-ordinates the implementation of recommendations impacting programs. 
  • Develops and implements an evaluation tool to assess the effectiveness of change once implemented.
  • Utilizes structured and systematic project management methodology in carrying out duties outline above.
  • Receives and evaluates decisions, outcomes and actions of program delivery to determine consistency, fairness and compliance with established legislation and policy.
  • Maintains necessary processes to evaluate the effectiveness of program delivery. 
  • Conducts training needs assessments to identify gaps in skills and training opportunities to ensure a high standard of program delivery.
  • Reviews complaints and recommends and/or conducts appropriate follow up
  • Represents the Department on various committees and task groups
  • Prepares briefing materials and responds to ministerial inquiries and complaints.

Qualifications and Experience

As the successful candidate, you will have a Bachelor’s degree plus five (5) years related experience; or an equivalent combination of training and experience.

In addition, you possess: 

  • Registry of Motor Vehicles transaction processing experience related to drivers and vehicles
  • Advanced knowledge of Registry of Motor Vehicles’ programs and services, policies and procedures, processing system, and legislated requirements of the Motor Vehicle Act;
  • The confidence to make difficult decisions and demonstrate a well ordered and logical approach to analysing problems and prioritizing work;
  • The ability to work cooperatively in a team setting or work independently to meet goals, objectives and deliverables as required; 
  • Excellent communication skills in order to communicate effectively with other employees, external clients and consultants; 
  • The ability to react and adjust positively to change and new ways of doing things;
  • A working knowledge of word processing, spreadsheet and planning tools such as Microsoft Excel, Word and Outlook.
  • Proven Project Management Experience
  • Proven Analytical Skills




  • Education/certification in project considered an asset


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

Working Conditions

May be required to work outside of normal office hours to meet project timelines.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • countless career paths. 
  • Department Specific Flexible working schedules.


Pay Grade:  PR 13  

Salary Range:  $2,396.86 - $2,913.59 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to