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Operations Analyst (Program Admin Officer 1-2)



Competition # : 33995 

Department: Community Services

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 1/20/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.


We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.


For more information on our Department please click here:


About Our Opportunity


We’re hiring for a highly creative and innovative problem solver for our Operations Analyst role. This is a critical role where you will provide operational and procedural support to staff at Community Services who are accountable for the delivery of core social programs.


Your role as an Analyst, directly impacts service delivery to clients.


Primary Accountabilities


You will focus on client service support and excellence, along with operational and business analysis. A few of your key responsibilities will include:

  • assessing and evaluating business and operational procedures,
  • defining options analysis,
  • and recommending system and operational solution changes
  • prioritize ICM, CCM and other Operational requests


You will also create, and execute, user acceptance testing for ICM and CCM system changes.


Qualifications and Experience


We are seeking a creative team player who is constantly improving and innovating in their work. As our next Operations Analyst, you also have a bachelor’s degree and one (1) year related experience.


You also have experience in the following areas:

  • supporting Case Management systems;
  • developing business processes, procedures, and supports used to deliver timely and efficient services to staff;
  • detection and resolution of any issues requiring investigation;
  • ability to propose updates to service support/ system changes;
  • recommending changes to address identified issues of service delivery;
  • offering guidance regarding process, procedures that would support departmental and client outcomes;
  • coordinating multiple priorities in an effective manner


Previous experience with ICM, SharePoint and/or knowledge of DCS programs would be an asset.


You are known for your keen attention to detail, knack for efficiencies, and focus on providing excellent client service support. You are a collaborative team player and have proficient skills in the use of a variety of Microsoft programs. Ability to partner and develop collaborative relationships is essential to support various staff.  You have sound judgment skills along with impeccable time management skills and ability to manage multiple competing tasks. You are a strong communicator, both verbally and in writing and ensure constant confidentiality as you work in an environment with sensitive personal data.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




An equivalent combination of training, education and experience will be considered. Equivalencies include, but are not limited to:

  • Completion of a related Master’s degree
  • Completion of a 2-year diploma and 3 years related experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours/week, 7 hours/day.


Additional Information


This is a Term opportunity with an anticipated end date of February 13, 2023. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.


On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View the news release here.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 06 - PR 10  

Salary Range:  $1,805.02 - $2,588.45 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to