Operations Clerk (Clerk 3)



Competition # : 39297 

Department: Community Services

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 6/6/2023​ (Applications are accepted until 11:59 PM Atlantic Time)


About Us

At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).


Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.  We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.


About Our Opportunity

Reporting to the Manager of Operations, the Clerk provides support to over 1500 users of the Department's case management systems (eg. ICM/ CCM). This position responds to a high volume of inquiries from Service Delivery users, Community Services, other government Departments, along with external resources.

Primary Accountabilities

As the Clerk, you will record and respond to all inquiries, perform client maintenance changes on the system, set up system security access for users, and assist users in navigating the system. You are a critical support and key to maintaining the integrity of the system. We count on your expertise to assist with system audits, testing enhancements to the system, and preparing statistical reports. You may also work with and support work within the CAR ( Child Abuse Registry) unit.

As the Clerk, you are critical in providing accurate information to Case Managers and responding to requests in a timely manner; ensuring there are no impacts to services for Nova Scotians.

Qualifications and Experience

You will have four (4) years of related experience.


You have a strong work ethic with the ability to prioritize work, meet deadlines, and respond to frequent internal and external requests under pressure. A good understanding of client service principles, methods, and delivery techniques to support system users in an operational environment. You have experience supporting case management systems and web-based applications. Previous experience working in an environment with sensitive personal data is essential.


You have excellent team, interpersonal, organizational, communication (both written and verbal) and analytical skills. Proficiency in Microsoft Office Suite, including word processing software and systems, spreadsheets, and databases is required.


The following would be viewed as assets including previous experience with ICM/CCM, SharePoint and experience working in a technology driven operational environment. A good working knowledge of the policies, procedures, practices, and services offered by Community Services is also considered an asset. 


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:


  • A completed related bachelors degree
  • A completed related diploma and two (2) years of experience


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Salary Information

CL 18 -  

$1,675.62 - $1,874.80 


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

Working Conditions

Work is performed primarily in an open office environment. This role requires repetitive tasks on regular basis; good hand dexterity for continual phone and computer use is beneficial. This role also requires a high level of visual and mental concentration.


There is a high degree of pressure present while maintaining accuracy and balancing the volume of work and meeting deadlines.

Additional Information

This is a term opportunity with an anticipated end date of  March 15, 2024. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • countless career paths. 
  • Department Specific Flexible working schedules.


Pay Grade:  CL 18  

Salary Range:  $1,675.62 - $1,874.80 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.