Product Associate (Program Admin Officer 1-2)

About Us

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.  We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

Join our dynamic team at Service Excellence as we expand and enhance the digital landscape at OSD!  As the backbone of coordination and administration for the Service Excellence team, you will be instrumental in supporting the integration and continuous enhancement of OSD Digital Products. Reporting directly to the Director of Operations Planning, you will play a pivotal role providing operational and procedural support to staff at OSD who are accountable for the delivery of core social programs.  Your role will directly impact service delivery to clients.

Primary Accountabilities

You will assist in the delivery and administration of Digital Products, including the implementation of new products and the enhancement of existing OSD products. Working with two (2) case management systems (CCM and ICM) and beyond, you have the opportunity to support system releases, problem solve, create requirements/procedure documents, communications and change management initiatives. You will also:

• Support effective product delivery and implementation.

• Review and assess system functionality for various programs and identify user needs to achieve system efficiency.

• Coordinate program recommendations/enhancements with staff and key partners

• Developing operational processes, procedures and support used to deliver timely and efficient services to staff.

• Recognize, diagnose, and solve problems with the goal of uncovering valuable product and user insights.

• Provide system configuration and administrative support.

• Day-to-day system support and user access requests

Qualifications and Experience

A related Bachelor’s degree and one (1) year of related experience in coordinating and administering programs or an equivalent combination of training, education, and experience. In addition, you have:

• Experience supporting Digital Products and a strong passion for making systems efficient for users.

• Knowledge of current research techniques and the ability to conduct data analysis and write reports.

• Proficiency in Microsoft programs (Word, Excel, PowerPoint, Outlook, SharePoint or equivalent)

• Ability to work independently and as a collaborative team player with expertise in partnering and developing relationships.

• Strong communication skills, both verbal and written.

• Time management skills to ensure timely completion of tasks.

• Attention to detail is essential to support operations.

• Sound judgment skills.

• Ability to maintain confidentiality and a strong focus on client service.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise.  Equivalencies include but not limited to:

• A completed related diploma and three (3) years of related experience
• Five (5) years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Most of your time is spent in a comfortable office setting. Travel may be required at times. You must have the ability to balance conflicting priorities, handle stressful situations, and work both independently and collaboratively as a team.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.

• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.

• Countless career paths.

• Department specific flexible working schedules.