Share this Job

Product Associate (Program Admin Officer 3)



Competition # : 35213 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 5/18/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are


The Nova Scotia Digital Service (NSDS) is a team within government and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.


Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.


At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!  

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive. 


Who You Are


You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.


About Our Opportunity


We are looking to transform the way we serve our citizens and to strengthen our team with the addition of a Product Associate.  This position is part of the Digital Platforms team that builds and operates reusable software services supporting the delivery of modern digital experiences to Nova Scotians.

As the Product Associate, you will report to the Senior Product Manager and be part of an empowered multi-disciplinary team working alongside other product managers, software developers, and development operations working in the open on complex digital products. You will lead the ongoing development, improvement, and support of one or more digital services managed by Service Nova Scotia & Internal Services 

The Product Associate helps to ensure systems support the rapid and efficient processing of user enquiries and work with service providers to ensure a coordinated response.


What You Will Be Doing


The Product Associate is responsible to: 

  • Work with product managers, user researchers, service designers and end users to develop a deep understanding of the user needs and champion these in the delivery of digital product features;
  • Collaborate with the product/platform development team to translate user needs/user stories into features/enhancements and prioritize into release cycles;
  • Use Agile methods for product delivery, including daily stand-ups, working in sprints, managing features and product backlogs in tools such as Jira, delivering minimum viable products and continuous improvement 
  • Create product roadmaps, monitor progress of development, and prioritize based on user needs, technical feasibility, and comparative analysis; knowing when to escalate based on delivery objectives
  • Develop, maintain and communicate technical documentation and release notes to partners and end users
  • Assist with product release cycle, leading acceptance testing and training internal clients
  • Identify gaps in existing or incoming services, processes or methods, and take proactive measures towards solutions;
  • Analyze and troubleshoot support incidents/problems; coordinate between vendors, partners, and developers to resolve
  • Develop efficient client communication and feedback channels; gather product data, including web analytics, statistics and trends to make evidence-based decisions
  • Participate in Show & Tells as part of working in the open to inform on progress and elicit insights from colleagues and  business partners.


What You Bring to the Table


As the Product Associate, you must have a Bachelor’s degree plus 5 years in computer science, business management or related field; or an equivalent combination of training and experience.


You can demonstrate with evidence experience in:

  • Designing the end-to-end journey of a service including transactions, products and content across both digital and offline channels;
  • Know how to remove complexity from products & services;
  • Deep expertise in design thinking/human-centered design;
  • Superior skills in root-cause analysis to diagnose and assign resolution of problems faced by end-users;
  • Ability to work within a self-directed culture and navigate ambiguity;
  • Excellent communication skills both written and verbal;
  • Demonstrated experience creating, maintaining, and prioritizing product backlogs;
  • Superior decision-making skills factoring in considerations such as priority, cost-benefit, and capacity
  • Demonstrate exceptional customer service skills through all levels of communication

The following would be considered assets:

  • Previous experience working in a similar role
  • Experience working directly with digital products;
  • Existing knowledge of and experience working in an agile manner within a multidisciplinary team


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.




Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.
  • Flexible working arrangements to support your life at and outside work.



Pay Grade:  PR 13  

Salary Range:  $2,396.86 - $2,913.59 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to