Product Manager (Program Admin Officer 4)

Who We Are

The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.

At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams. 

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

About Our Opportunity

As the Product Manager, you will be part of a multi-disciplinary team working alongside business analysts, vendors, project managers, software developers, and development operations as well as maintaining strong relationships with a variety of business partners. 

The Product Manager is responsible for ensuring the ongoing development, improvement, and support of the AMANDA platform and related technologies managed by Service Nova Scotia. 
The Product Manager identifies business partner needs as well as larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and leads the team to ensure success.

The Product Manager researches new product features and participates in vendor user groups with the goal of planning for continuous improvements as well as to offer new features to business partners.
The Product Manager represents the product in Project meetings and in fact finding meetings where the product may be an option for a new initiative to meet potential business partner needs.

Primary Accountabilities

The Product Manager’s responsibilities include: 

• Represent the AMANDA Platform to business partners and be the AMANDA Platform stakeholder in projects and NSDS initiatives
• Help set AMANDA strategy and roadmap for the future
• Help ensure AMANDA software and supporting software and hardware are up to date and secure
• Manage Business Partner invoicing and vendor payments
• Help make key decisions and action plans for business partners with competing initiatives
• Prioritize overall features and offerings of the AMANDA Platform
• Keep up to date on latest announcements, offerings, and initiatives from AMANDA vendors and Support Suppliers and how they impact the province’s platform
• Help ensure all requirements and obligations in the support supplier vendor contract are met
• Develop a deep understanding of the users' needs and champion these in the delivery of digital product features
• Help define, explain and iterate a product vision that is compelling to users, team members and stakeholders
• Inform leadership on status of all ongoing AMANDA Project initiatives
• Facilitate actioning of TRA, Vulnerability Scans, Web Application Scans, and Penetration testing as required
• Develop source of knowledge of business partner processes, user roles, interfaces, business continuity plans, and future needs

Qualifications and Experience

As the Product Manager, you must have a Bachelor’s degree plus 5 years related experience; or an equivalent combination of training and experience.

• Designing the end-to-end journey of a service including transactions, products and content across both digital and offline channels;
• Know how to remove complexity from services; 
• Ability to work within a self-directed culture and navigate ambiguity; and 
• Excellent communication skills both written and verbal;
• Experience working with a variety of clients with often competing needs;
• Superior skills in root-cause analysis to diagnose and assign resolution of problems faces by users;
• Superior decision-making skills factoring in considerations such as priority, cost-benefit, and capacity
• Experience working vendors and ensuring contract terms are met

The following would be considered assets:

• Experience working directly with digital services;
• Existing knowledge of and experience working in an agile manner within a multidisciplinary team
• Experience supporting a large software platform with multiple clients

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.