Product Manager / Business Analyst (Computer Services Officer 4)

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About the Opportunity

As Product Manager / Business Analyst, you’ll join the Service Design and Delivery team to provide digital solutions for a variety of government programs and services.  You’ll collaborate with program owners and subject matter experts to gather requirements and assess options.  You will lead multidisciplinary teams to build custom solutions, and you will work with procurement experts and external resources to implement vendor products. You will be involved in all phases of the product life cycle.

Key Responsibilities

• Work with government partners to understand their needs and explore options.

• Lead the planning and execution of delivery plans to ensure goals and objectives are accomplished on time.

• Use Agile delivery methodologies to establish ways of working, iteratively deliver against a product backlog, and learn through feedback.

• Proactively manage dependencies, resolve blockers, escalate more challenging risks and issues as necessary.

• Engage stakeholders and team members in contributing to the project deliverables through clear communication, workshops, product demos, retrospectives and other methods.

• Provide digital expertise to government partners throughout the stages of a product’s life cycle and help program owners navigate digital delivery processes.

• Work with partners and procurement experts to execute procurement strategies and facilitate the delivery of vendor products.

Education and Experience

• Bachelor’s degree or diploma in IT or Computer Science and at least (5) years relevant experience.

• Experience managing complex digital projects with confidence in planning, forecasting, reporting, and risk management.

• Experience leading multidisciplinary teams delivering digital solutions.

• Skilled at building relationships with stakeholders, managing expectations, and acting as a liaison between business and technical teams.

• Problem-solving, analytical thinking, and decision-making abilities to manage complex and competing needs.

• Excellent communication and presentation skills.

Valued Assets

• Self-starter, adaptable, and willing to take on various responsibilities to ensure the successful delivery of products and services.

• Project Management Professional Certification.

• Agile certification such as PMI Agile Certified Practitioner, Scrum Alliance certifications, or other

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week. 

• Secure Your Future: Access a defined benefits pension plan for a stable retirement. 

• Annual Leave & Holidays: Start with 3 weeks (15 days) of annual vacation. 

• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.

• Supportive Leadership: Our leadership prioritizes flexibility, communication, and enabling your success.

• Support in Times of Need: Rely on short- and long-term support options tailored to help you and your family when it matters most.

• Employee and Family Support: Access our Employee and Family Assistance Programs for comprehensive resources and guidance.

• Cross-Sector Collaboration: Engage with various stakeholders and government departments, building expertise and connections that enrich Nova Scotia’s future, and your own professional development. 

• Growth & Development: Explore career paths in specialized areas like digital service design, cybersecurity, enterprise risk, digital platforms, mission IT, and more.

• Lifelong Learning: Expand your skills with ongoing training and development opportunities.

• Professional Advancement: Dive into public service with endless opportunities for growth, learning, and meaningful contributions.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.