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Production Support Coordinator (Computer Services Officer 4)



Competition # : 35524 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 7/7/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Nova Scotia Digital Service (NSDS) is a team within government and we are putting people first. We are called a “digital” service for a reason – because we are helping government work the way that people expect things to work these days.
Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative 
digital service design, and practice internet-era ways of working.  Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.
At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging! 
The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.


About Our Opportunity


As Production Support Coordinator, you will be part of a support team that manages the provinces’ permitting, licensing, registration, and inspection platform with a 3rd party support vendor.  This team is responsible for creating and maintaining relationships with our many business partners while prioritising and managing their enhancements requests as well as helping to determine new business requirements to meet business needs.


Specifically, we are interested in candidates who are organized, detailed, and comfortable relaying often technical information to various audiences.     

Primary Accountabilities


  • Maintain accountability for the ongoing operation, maintenance, and support of Nova Scotia Business Registry (NSBR) AMANDA and non-NSBR AMANDA technology solutions as provided through an outsourcing contract with a third-party vendor
  • Work collaboratively with business partners, analysts, developers, project managers, security resources, and external vendors to deliver a stable and secure system
  • Work with 3rd party Threat and Risk assessors to investigate and mitigate risks to the platform
  • Prioritize, manage, and track business partner system enhancement requests and provide solution updates while tracking financial status for billing
  • Represent the support team in project initiatives and work with project managers on technical aspects of the solution
  • Help develop team policies and procedures to better deliver solutions to our business partners
  • Monitor Service Level reporting from 3rd party support supplier to ensure adherence to contract terms
  • Provide direction and supervision to an internal team including developers and operations analysts
  • Meet regularly with our Business Partners to gather requirements, provide status of initiatives, reprioritize ongoing work and to ensure their needs are being met
  • Motivating team members and leading by example
  • Overseeing day-to-day operations, coordinating the operational work of the team including task assignment, setting deadlines, and performing follow up on work assigned
  • Acting as first point of contact during manager absences
  • Representing the team at meetings and events

Qualifications and Experience


Bachelor’s Degree in Information Technology and five (5) years’ experience or the successful completion of an Information Technology program plus five (5) years and six (6) months related experience or the equivalent combination of training and experience. 


The following training and experience is required:

  • business systems analysis;
  • systems development life cycle methodologies and documenting business requirements;
  • strong analytical skills, using sound judgement, risk mitigation, change management and project management methodologies to effectively support and evolve applications;
  • excellent communication (both verbal and written);
  • interpersonal skills including the ability to effectively interact with internal and external stakeholders in a manner that strengthens and builds the collaborative relationships;
  • highly motivated and work independently with minimal supervision;
  • excellent organizational and analytical skills with the ability to meet tight deadlines;
  • leadership skills in a team environment;
  • client service orientated.

The following knowledge and experience in technologies and methodologies would be considered an asset: 

  • Experience in working with AMANDA Software;
  • Enterprise Reporting Tools such as Crystal Reports, Assyst, JIRA, and ITIL methodology;
  • Working knowledge of Agile framework, and Project Management fundamentals
  • Supporting large environments and knowledge of the Province’s IT and Security policies and procedures

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



An equivalent combination of related training and experience may be accepted in place of education requirement. Applicants relying on equivalencies must describe clearly in their resume and cover letter.


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Additional Information


In this role, you may be required to perform after hours support occasionally.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.


Pay Grade:  PR 17  

Salary Range:  $2,913.59 - $3,421.98 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to