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Senior Business Analyst (Program Admin Officer 4)

Date: Jan 12, 2021

Location: HALIFAX, NS, CA, B3J 1M7

Company: The Government of Nova Scotia



Competition # : 28563 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 1/26/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Nova Scotia Digital Service (NSDS) is a new organization within the government of Nova Scotia, with a mission to change the way government interacts with citizens. Our team is large, diverse, and passionate about making a difference to citizens’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.

About Our Opportunity


We’re looking for someone that thrives on shaping and delivering strategic and innovative solutions. As a member of the SAP Service Management Team, and reporting to the Manager, SAP Serice Management, you will partner with our client base which includes; government departments, agencies, boards and commissions, the health and education sectors as well as municipalities, universities and crown corporations in the effective delivery of SAP/ERP services to meet short-term and long-term business requirements.  You play a crucial role in shaping release management content, feasibility studies, business cases, cost-benefit analyses, funding requests, post implementation reviews and evaluations, as well as in influencing the strategic SAP/ERP roadmap for IT-enabled solutions in support of digital transformation. This role champions all lines of business and their cross-integration, including but not limited to; Finance, Materials Management, Human Resources, Payroll, CRM, Industrial Utilities and Employee Health and Safety. 


You elicit business and system requirements, using; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business use cases and scenarios, process and data analysis, task and workflow analysis. From this information, you will critically evaluate information gathered from all sources, map complex processes and reconcile conflicts to decompose high-level information into details.


You will engage with external vendor partners to ensure effective delivery of SAP/ERP services including; problem tracking, enhancements/upgrades projects, reporting, software issue resolution, development of operational support models for new functionality and work on continuous improvement initiatives to streamline SAP/ERP support processes and create efficiencies.  You will also conduct research and analysis on solutions cross-jurisdictionally, as well as inter-governmentally to ensure the best value generating options are presented to stakeholders.   

Qualifications and Experience


To be successful in this role, you will have a Bachelor’s degree in Business, Computer Science or Public Administration with a minimum of 6 years related experience or an equivalent combination of training and experience.


The following skills and working experience will be considered assets:


  • experience working in an SAP/ERP support organization;
  • strong analytical skills demonstrated through past work experience;
  • experience producing business requirements and other relevant material (i.e. process and data mapping, business cases and options analysis);
  • demonstrated facilitation skills;
  • experience working with both business and technical audiences;
  • strong verbal and written communication skills;
  • experience working with a diverse group of stakeholders including, executives, managers, business subject matter experts and service providers;
  • strong organizational skills that facilitate managing multiple initiatives simultaneously;
  • experience utilizing tools and methodologies required to successfully engage disparate business processes and lead to a common process.

SAP Module Certification, Information Technology Infrastructure Library (ITIL) V3 Certification, Project Management Certification, or a Business Analysis Certificate would also be considered an asset.



Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria. 

Additional Information


Please note this competition will be leveraged to fill two vacancies including one permanent opportunity and one temporary opportunity with an anticipated end date of October 1, 2021. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians. 
  • Department Specific Flexible working schedules.


Pay Grade:  PR 17  

Salary Range:  $2,899.09 - $3,404.96 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to