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Senior Business Analyst (Program Admin Officer 4)



Competition # : 38385 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: 4/1/2023​ (Applications are accepted until 11:59 PM Atlantic Time)

Job Info

Salary: $6,698.68 - $7,867.54 per month / $80,384.20 - $83,603.00 Annually (PR 17)

Type: Full-Time Permanent (35 hours per week)

Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location: Halifax with Flexible and Hybrid Work Arrangements

Division: Nova Scotia Digital Service

Union Status: Collective Bargaining Unit - NSGEU 


About the Role


You’ll join the Resources and Transportation team where you’ll be collaborating on one or more projects with Service Designers, Developers, Project Managers, and others to deliver new and evolving digital services for a variety of government programs. You are a subject matter expert in business requirements analysis, business process re-engineering and continuous improvement.  You act as a champion for user needs.   Within this role you can expect to step into a strong team environment with excellent peer support.

Primary Accountabilities


The Senior Business Analyst is responsible to:


  • Lead and conduct business analysis activities for the delivery of digital products and services;
  • Identify and document opportunities for transformation and improvement;
  • Develop an understanding of the users' needs;
  • Define user stories based on evidence;
  • Work with product managers and business partners to create, maintain and prioritize deliverables;
  • Lead change through influence and collaboration across the organization in a highly fluid environment.

Qualifications and Experience


  • Leading business requirements analysis and business process transformation;
  • Documenting current and future-state business processes, functional requirements, information flow analysis and process modelling;
  • Knowledge and experience in business analysis methodologies, digital service design, and delivery;
  • Application of agile methodologies;
  • Consensus building and team building skills, with the ability to develop strong relationships at all levels;
  • Facilitation, negotiation, and acting as a liaison with clients, stakeholder teams and senior management;
  • Problem solving, analytical thinking, and decision making, and managing complex and competing needs;
  • Strong written and verbal communication;
  • Experience in supporting and/or performing functional testing, coordinating user acceptance testing, and analyzing formal test results.

Valued Assets


  • Experience in Project Management;
  • Experience in Service Design;
  • Experience in Process Improvement;
  • Experience in Change Management;
  • Experience leading, mentoring, and coaching others.

Education & Experience


  • Bachelor’s Degree and 5 years of experience.
  • An equivalent combination of training and experience may be considered.

Benefits Package


•    Excellent Work life harmony •    Short- and Long-Term Disability
•    35-hour work weeks •    Paid Holidays, Vacation, Sick Leave, and Family Leave
•    Flexible Work Arrangements •    Employee and Family Assistance Programs
•    Modified Work Weeks •    Mentorship Programs
•    Health, Dental, and Life Insurance •    Career Development Training is Offered and Encouraged
•    Defined Benefits Pension Plan •    Diverse Career Paths and Opportunities Across Government
     (transferable across governments)   •    Excellent Job Security and Collective Bargaining Agreement

About the Nova Scotia Digital Service (NSDS)


Are you passionate about developing solutions that improves the lives of hundreds of thousands of Nova Scotians daily. We are a division of over 600 professionals within Service Nova Scotia & Internal Services (SNSIS) and a leader in human-centered service design and modern internet ways of working. NSDS develops and supports digital solutions for all Nova Scotia Government departments, agencies, boards, and commissions as diverse as Health, Education, Public Works, Justice, Community Service, and others. SNSIS is one of the largest technology employers east of Montreal, delivering services to over 11,000 clients.


The scale and scope of what we do may surprise you and the opportunities for career progression are endless as we continue evolve. We use the latest technologies and practices to collaborate with the public and private sectors to ensure we remain current, open-minded, and flexible when delivering reliable, trusted, and agile solutions while continually identifying new opportunities and how to better integrate with other levels of government and emerging microservices.


Pay Grade:  PR 17  

Salary Range:  $3,091.70 - $3,631.17 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to