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Senior Operations Clerk (Clerk 4)



Competition # : 32886 

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 10/20/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.  Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click on the following link:

About Our Opportunity

Reporting to the Manager, Business Licensing and Compliance, as the Senior Operations Clerk (Clerk 4), you will be responsible for a broad range of duties under the Business Licensing Framework and performing a number of complex functions pertaining to the administration of the regulation of selected industries in the Province under the Cemetery and Funeral Services Act, Collection Agencies Act, Consumer Protection Act, Consumer Reporting Act, Direct Sellers Regulation Act, Embalmers and Funeral Directors Act, Mortgage Regulations Act. These Acts provide authority to license industries regulated by Business and Consumer Services. You will respond to questions from businesses and their legal representatives. The main purpose is the adjudication and approval of individual and company licensing applications. 


You will  communicate with the public by providing information to government agencies, lawyers, applicants and licensees in person, by telephone and in written correspondence. We will also require you to prepare financial transactions and reports for companies and licensees. 


In addition:


  • You will provide general clerical functions including responding to telephone inquiries, preparation and maintenance of all business hard copy files
  • You will also maintain a follow-up system , conduct periodic file reviews and monitor computer database for permits issued by the section.
  • You will supervise records retention/disposal systems for all licensing files, supervision of large mail outs and general mail distribution.

About You

As the successful candidate, you have 5 years related experience ideally within a client service environment, or an equivalent combination of training and experience. You have the ability to work independently and exercise sound judgement in dealing with the public, other government agencies and staff. You are also able to exhibit a high degree of initiative, ability to assess situations quickly and accurately, and make decisions with creative problem solving skills. You also possess tact, sensitivity and a high degree of confidentiality.


In addition,


  • You must be able to work productively with minimal supervision, to prioritize workload, respond to changing priorities and adapt to procedures in order to respond to particular problems. You must be able to maintain a positive attitude and flexibility to adapt to different customer situations.
  • You possess the ability to absorb and retain numerous complex licensing requirements and to apply this information to a wide variety of applicant situations. We also require you to have an understanding of basic finance and accounting principles.  
  • You must have well developed writing, verbal, and listening skills and be proficient in word processing, spreadsheet and internet computer applications.
  • We consider your experience in the AMANDA licensing system as an asset.

The following will be considered assets: 


  • experience in a regulatory environment reviewing and approving business renewals and applications.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Additional Information

Please note, this is expected to be a Term status position with an end date of July 31, 2022; however, the position status (“term”, “temporary” or “casual”) is dependent on the start date of the successful candidate.


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.


Pay Grade:  CL 22  

Salary Range:  $1,813.71 - $2,006.07 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to