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Service Accountability Consultant (Care Coordinator)



Competition # : 31771 

Department: Health and Wellness

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: 7/28/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians.  Our mission is to lead a quality, equitable and sustainable health care system that inspires and promotes the health and well-being of all people in Nova Scotia.  Along with our partners, including Nova Scotia Health and the IWK Health Centre, we are committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve quality. To do this, we’re recruiting leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.


About Our Opportunity


The Service Accountability Consultant acts as the primary point of contact for providing information and advice regarding current Continuing Care programs (long-term care, home care and community- based programs) that are governed by provincial legislation, regulations, policies, and standards to other areas of DHW, the Nova Scotia Health Authority, other government departments, the IWK and contracted service providers.


In this role, you independently assess program risks related to health and safety of clients, financial, policy considerations and consult with senior staff. You will have an impact on enhancing the knowledge and decision making of the department, as the recommendations you provide are used to make decisions relevant to Continuing Care programs and services.


Primary Accountabilities


As the Service Accountability Consultant, you support a vulnerable population across the age spectrum, supporting and working collaboratively with a variety of stakeholders. A few of your key responsibilities will include:


  • Liaising with partners and stakeholders within the Nova Scotia health system regarding program issues and policy consideration.
  • Providing information and advice to service providers regarding current and applicable provincial legislation, regulations, policies, and standards, including long-term care, home care and community- based programs.
  • Coordinating with service providers to efficiently problem-solve, analyze, address risks and make recommendations regarding policies and programs.


Qualifications and Experience


As our next Service Accountability Consultant, you will have a bachelor’s degree in either Nursing, Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies plus five (5) years of related experience; or a Diploma in Nursing plus nine (9) years of related experience.  You must be currently registered, or eligible for registration, with an applicable professional association.


You understand the health and social system context and can interpret and apply continuing care policies, and guidelines. You have a good understanding of community supports available as well as knowledge of long term care and case management principles, risk management, community development approaches.


Proficiency with Microsoft Suite programs is required (Word, Excel, PowerPoint) along with strong communication skills (both verbal and written). Collaboration and partnership with differing stakeholders and perspectives is critical.  You can analyze information independently, determine potential risks, and make recommendations.  Excellent assessment skills are essential in dealing with complex client situations.  You are a team player who displays sound judgement and has well developed skills in critical thinking, problem solving and time management.


We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.




Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.


Working Conditions


Most of your work is in a comfortable office environment. You may be required to travel. The scope of this role supports a challenging environment requiring your strong abilities in multi-tasking, balancing multiple priorities, meeting frequent deadlines, and making time sensitive recommendations. Your normal work week is 35 hours/week, 7 hours/day.


Additional Information


This is a Term employment opportunity with an anticipated end date of August 31, 2023. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.


What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.



Pay Grade:  PR 14  

Salary Range:  $2,488.52 - $3,030.25 Bi-Weekly


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:



 Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to