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Service Accountability Consultant (Care Coordinator)

Date: Feb 12, 2021

Location: HALIFAX, NS, CA, B3J2A8

Company: The Government of Nova Scotia



Competition # : 29159 

Department: Health and Wellness

Location: HALIFAX

Type of Employment: Temporary

Union Status: NSGEU - NSPG 

Closing Date: 2/26/2021​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us


The Department of Health and Wellness (DHW) offers opportunities to grow and advance in a dynamic sector that touches many of the lives of Nova Scotians. Along with our partners, including the Nova Scotia Health and the IWK Health Centre we're committed to continually improving our healthcare system. With a focus on collaborative primary care, continuing care, improved support for mental health and addictions, digital health, capital infrastructure and more the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.


The Department of Health and Wellness (DHW) has undergone significant transformation (including restructuring) to enable a provincial approach to planning to achieve better health, better care, better performance and better value. Together with our partners at Nova Scotia Health (NSH) and the IW K the Continuing Care Division has many priority initiatives underway

About Our Opportunity


Continuing Care is looking for a Service Accountability Consultant to join our team under the direction of the Program Manager, Home & Community. As the Service Accountability Consultant, you will be the primary point of contact for information and direction regarding Home and Community initiatives/projects that are being undertaken by DHW, however there may be work/ liaison with long term care as well. Playing a key role in the process, you will be accountable to foster relationships with funded Department of Health and Wellness service providers, the Nova Scotia Health Authority/IWK, internal stakeholders and the general public.

Primary Accountabilities


  • Provide policy interpretation to ensure Continuing Care clients are well served by quality, safe, cost-effective health services;
  • Provide input into Continuing Care legislation, regulations, policies;
  • Assist with monitoring contracted service provider performance;
  • Coordinate with service providers to efficiently problem-solve/address risks by gathering and independently synthesizing information related to finances, health human resources, provider infrastructure and services to ensure service contract accountability and promote quality care;
  • Prepare briefing materials, accountability reports, correspondence and other written information in response to various inquiries, including Freedom of Information requests, client concerns and operational trends;
  • May perform other duties as assigned.

Qualifications and Experience


The successful candidate will possess a Bachelor’s degree in Nursing, Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies + 5 years related experience, or Master’s degree in Nursing, Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies + 3 years related experience or a Diploma in Nursing + 9 years related experience.


You must be registered (or eligible to be registered) with your professional regulatory body in Nova Scotia and be in good standing.


Previous experience working in a multi-disciplinary health environment is required. You possess demonstrated experience with current and applicable legislation, regulations, policies and standards. A background in home care is considered an asset and preferred.


Excellent communication, interpersonal, analytical, and time management skills are required along with the ability to build, foster, and maintain effective relationships. You must also have a working knowledge of experience using the Microsoft Office automation suites. 


We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.



An equivalent combination of training and experience may be acceptable. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.



The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

Additional Information


This is a full-time, Temporary employment opportunity with an anticipated end date of October 1, 2021


Minimal travel is required, however may be occasional within the province.

What We Offer


  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • An engaged workplace where we foster respect and recognition.
  • Forward-thinking policies and strategies.
  • Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
  • Countless Career Paths for Nova Scotians.
  • Department Specific Flexible working schedules.


Pay Grade:  PR 14  

Salary Range:  $2,476.14 - $3,015.17 Bi-Weekly 


Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.


This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 


External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 


Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to